Clay Cooley Ford

Great service, very easy and quick to have my repairs completed. Got see the same day

Got the job done faster than expected, friendly people. Recall was done without any issues

Work done online truck without my permission. I do understand what’s going on and it’s gonna be his ordered against mine. After looking at My Bill I did not authorize a brake flush or steering wheel service. That was nothing wrong with my brakes or my steering. We never talked about it. The only reason I was there was for the $89 all change. And I ended up with a bill of $483.25. I was told it would have been over $700 and I would have really been upset to get it charged that high. When all I want it was an oil change. He showed me a picture of an oil. . I was told it would have been over $700 and I would have really been upset to get it charged that high. When all I want it was an oil change. He showed me a picture of an oil leak and I thought that was what was being worked on. He also mentioned the washer fluid was dirty and I agreed to have it changed. I did not authorize a coolant exchange. It is something that was checked out earlier this year. it states that there’s one coolant exchange perform the best they could do to aftermarket coolant container. I don’t understand what that’s about. I’ve been coming there for 16 years to have service on all my vehicles but not anymore. It is a dangerous game that Mr. Sanchez is playing with other people’s money. He puts himself in harms way and others when he does that. I tried to talk to the supervisor at Clay Cooley Ford, but he didn’t have time for me. it says that a multi point vehicle inspection was done, but I didn’t get a copy. I’ve always gotten a copy when I had my truck service there. I don’t understand what the original $100 estimate is about. My previous oil change came to $89 and the one before that was $71 at Grand Prairie Ford. Mr. Sanchez must be new. Things are done different there now than before when I would have to sign off on work to be performed.