Tri State Ford

Serious problems with the service department. Took our car in for a recall. They kept it for hours. Not only did they not make the recall repair, they unplugged a sensor and hid the wire behind a cluster of wires. I was notified on my phone by Ford Pass that the sensor had failed. I opened the hood and found that the sensor connector plug was missing. I searched for the plug and found it hidden. I plugged it back in and the sensor was fine. Their customer driver told my wife and I that the dealer was extremely crooked. I believe it.

Really bad service department. Ford should stop letting sale and service Fords. It has been over a month and still sitting in the same spot.

I took my truck in for standard periodic maintenance, as I have always had it serviced at a dealership. This will be the third or fourth time I have taken my truck to Tri-State Ford of Amarillo. and required the service as I was taking a trip to California and have always maintained my truck in excellent condition. When I received my truck back from the "mechanics" (and I use the term loosely), it had heavy grease fingerprints on the interior and upon driving it home found that it now pulled heavily to the left when I had never experienced any steer problems before. Its been about 25,000 miles since I had the tires replaced and a 4-wheel alignment done. I found some serious scuff marks on the drivers side tire that was on the front wheel and had been rotated to the rear wheel. I attempted to call Jonathan Davidson who had asked that I leave them a good review, but was routed to a recording and left a message. I NEVER HEARD BACK. I would avoid having these people work on your vehicle, it appears they have a way of perpetuating your custom.(in other words they will damage your vehicle either intentionally or accidentally, to keep themselves in work)