4001 S 1st St
Abilene, TX 79605

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Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 6:00pm

Reviews of Arrow Ford

Overall Rating:

4.6 (out of 5)

93% recommend this dealer

540 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Worst Experience

Reviewed by Nicole Carranza from Texas, AbileneAugust 15, 2023

It?s has taken me a while to leave this review because my frustration with this company. My car broke down 7/6/2023. It was brought to a company back to my home town. My mechanic has been doing everything he could take care of my car but becoming frustrated at the same time. He called Ford in Abilene Texas to come get the car. It was declined as there was no recall on the car. After a month of continuous work trying to get my car to run I get a letter in the mail about recalls on my car. I took it straight to my mechanic and the first words out of his mouth was this is xxxxxxxx. I agree, because of Ford in Abilene I have now been car-less for a month in a half. They should of taken my car the first time my mechanic called them. Ford has has had to get my car from my mechanic to program it and return it back to him to finish. This is just the most ridiculous thing happening. It took for me to contact Ford headquarters to get Ford in Abilene to even respond to me. I know they are an independent company but they hold the Ford and should represent better. I truly mean when I say I am done with Ford I am beyond done. Never would I refer someone to them just simply because of all the chaos I?ve had to deal with. It?s now August 15th and my small town mechanic is still working on my car. Don?t even know how much I?m in the hole with him at this point. But a big thank you to Ford for literally putting me in the biggest bind of my life because your lack of taking care of customers suck. You have made it so difficult for me to find ways to get my girls to where they need to be, school, and food on the table.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Great Experience At Arrow Ford

Reviewed by Miguel Delossantos from Abilene, TxJuly 15, 2023

Ordered a Ford Bronco from Arrow Ford in Abilene. Tony Kerbow walked me through the whole process and kept me updated of all the progress during the build and shipping. Come delivery day, everything went smooth . Damien Sanchez was the finance person and did a great job explaining all of the products available and how they would enhance my ownership experience. I recommend using Tony, Damien and the Arrow Ford dealership. Glad to be in the Arrow for Life club.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Oil Change

Reviewed by Melinda Meyers from Winters, TexasJuly 06, 2023

Great service and fast work. I will always take my Explorer to Arrow Ford.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Arrow Ford

Arrow Ford Inc. in Abilene TX also serving Sweetwater and San Angelo is proud to be an automotive leader in our area. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. Arrow Ford Inc. has an experienced and reliable Service department that are open extra hours to help fit our customers' hectic schedules and Arrow Ford Inc. offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority and our staff is committed to achieving this goal in every aspect of our business. Stop by and visit us today!

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