710 W. Broad Street
Smithville, TN 37166

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 8:00am – 5:30pm
Tue 8:00am – 5:30pm
Wed 8:00am – 5:30pm
Thu 8:00am – 5:30pm
Fri 8:00am – 5:30pm
Sat Closed

Reviews of Florence and White Ford

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Stay Away From This Place!!!

Reviewed by Jenny D. from Sparta, TNJune 17, 2021

When we went to buy a vehicle from this dealership the salesman told me I would need a co signer bc of my credit score. No problem! My mom co signed for me and we used a vehicle in my husband'sname as a trade in. They never had him sign the title over as he wasn't going to be on the new auto loan. We didn't find out that they put the loan in my mom's name only until she received the first letter from the lender. We never received our copies of anything regarding the sale until my mom went back 2 months later. When I went to go refinance the vehicle, we found out that they had used my business income under my mom's name to get the loan done. I couldn't refinance the vehicle because of the fraud committed. Jimmy White tried to get us to settle the matter during the investigation before "it was too late". When we spoke with him in person he stated that the fraud, that has been verified by the lender, is my opinion of what happened and refuses to make it right. This is still on-going. Stay far away from this dealership!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 2

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

DONT GO HERE

Reviewed by Jonathan McHann from SmithvilleJanuary 18, 2020

This dealer lies with impunity to get your money - everything the owner told me he went back on costing us thousands of dollars. They hide their lies behind all the fine print - save yourself the heartache - go anywhere but Florence and White

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Mr. McHann, we deeply regret to hear this feedback from you. We are a business with integrity. You chose a 16 year old truck with over 154,000 miles on it that had no warranty. We have not lied or mislead you in any way.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 2

Maximum rating = 5

1.0 (out of 5)

Liars,Poor service, skunks.

Reviewed by Larry david from McMinnvilleOctober 27, 2019

There are so nice till they get your money,then its the door in your face.They have different employees every time I call or stop. The service is bad.They say they do all the safety checks but I caught them lying about what was done. Do your self a favor and go elsewhere,even a real small dealership is better than this hole.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 3

Quality of Repair 1

Maximum rating = 5

About Florence and White Ford

Florence & White Ford is located in Smithville Tennessee about 60 miles east of Nashville. We service customers in Tennessee and all over the United States.

Our lower overhead location in Smithville allows us to sell our new Ford carstrucks & SUV's for less. We offer a different kind of buying experience where your complete satisfaction is our only goal from the minute you walk in the showroom to the time you take delivery of your new Ford. No high pressure salespeople or endless haggling over price.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
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