850 Winfield Dunn Pkwy
Sevierville, TN 37876
Sales: 888-273-6632
Used Cars: 888-607-9881
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 7:00pm |
| Sat | 9:00am – 7:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 8:00am – 3:00pm |
See all dealerships near Sevierville, TN that carry Ford
Overall Rating:
2.5 (out of 5)
54% recommend this dealer
57 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Very poor service.
Very poor service.New car I bought is very disappointing.When I had a problem the men working there never would actually talk to me .There wasn't even a complete sentence when he called me.On the bill they listed the repair as a completely different problem.
Maximum rating = 5
Our 11-year old F 150 broke down on the Tuesday
Our 11-year old F 150 broke down on the Tuesday evening of Thanksgiving week while on vacation. We were stranded for about 3 hours in Pigeon Forge before the tow truck arrived through AAA. While sitting there waiting, we went ahead and called the Rocky Top Ford dealer to inform them our truck was being towed there. Chris, in the Service Department, answered and was so kind. We were naturally upset about our truck, but he was so calming and helpful. He did keep in touch with us on the Wednesday before Thanksgiving day. They had to go to Knoxville to obtain the part. We were so thankful that they were able to complete the repairs on Friday by 1:30 pm in order for us to head back to Ohio. We truly appreciate the mechanics who worked on our truck and Chris for being such a wonderful man. We truly feel that he was a God send! Thank you to everyone who had a part in getting our truck repaired, and keep up the good work! So thankful!! The dealership was beautiful!
Maximum rating = 5
I’m reviewing there service department.
I’m reviewing there service department. 2 times I’ve called about services on on the trans and newest on recall on Takata airbags. I’m not supposed to drive the car. They never return my call on both issues. I guess they don’t want my business. The airbag is a very important issue.Now I have to find a dealer farther away.
Maximum rating = 5
Welcome to the all new Rocky Top Ford. In April of 2019 Rocky Top Ford became Sevier County's Ford Dealer. Our goal is to provide our community with the service and attention it has needed for so long. Located at 850 Winfield Dunn Parkway in Sevierville TN we hope to show you the Rocky Top Difference!
We have a strong and committed sales staff with many years of experience who know that excellent service and honesty is the key to great relationship! Whether you have had to go to Knoxville Morristown Dandridge Newport Johnson City or Kingsport in the past we are here for you!
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