Wyatt Johnson Ford Nashville

The service department - at least the service advisor (M.H.) - created false expectations almost immediately when I brought my vehicle in for service on a Thursday. He could have been truthful and told me that they get 80-100 vehicles per day for service and that it would be several days before they could look at it. Instead, he said that he would text me - probably multiple times per day - the next day, which was Friday. I called later in the afternoon on Friday and was never able (throughout the course of this ordeal) to speak with someone in the service department. Not once. Always had to call the sales department to speak with a human. They were able to tell me that Mike H. was off that day. That's probably why no texts, despite what I was told. Called midday Saturday. Spoke with sales because no one in service answered. Said they'd walk back there to see what was up. Received a text from someone who did not identify themselves saying no answers and that it would be Monday. Mid afternoon Monday, I received a diagnoses which said, "Hey sir, this is M.H. at Wyatt Johnson Ford they found rodent damage to the wiring harness. To repair the harness and fix it will be $916 plus tax. I immediately authorized repairs. Finally went to pick up truck one week later, expecting to pay $916 plus tax. I was surprised when M.H. said nearly $1500, which is 50% more than what he told me. He somehow whittled it down to just over $1300, which is still 30% more than what he quoted me in his text, which I am saving. Their lack of communication, inaccessibility and upcharge on a quoted amount is a huge financial burden for a senior citizen on a fixed income. I made the mistake once of going to Wyatt Johnson Ford, but I will never make it again.

Connor went above and beyond to get me in the car I love and even gave me a ride to drop off my other car. Great service and cool people. Very important for me (as a woman) to feel respected and taken seriously at a dealership, and they did just that. I’d recommend this dealer and dealership to EVERYONE and you now have a loyal customer for life. 😁 I cannot thank you enough. Much love. Jen G

Our customer service representative Jehoiada was great, but we ended up at the dealership for over 5 hours trying to get all of our paperwork settled.