Morristown Ford

Chris and the staff are amazing, they worked with a problem that I thought I wouldn’t get out of and got me into my dream vehicle. I would recommend this dealership to everyone I know. Thank you Chris and Crew.

NEVER BUY A VEHICLE FROM THIS PLACE!!!!!!! THEY LIE Below is a email I sent to the GSM and never got a response. Also life time tires was the only reason I ended up purchasing from this dealership and then get told today oh your outside of the mileage and also its a commercial vehicle and refused to honor the tires for life which I was told and they even knew it was for a work truck and said yes the life time for free did not matter as long as it was under the same buyers name. They lied, I will never refer or buy vehicles from this place again. Mark Mullins, I hope this message finds you well. I wanted to share my experience regarding my recent vehicle purchase and some issues that have led to significant frustration on my end. Please know that if it were not for the lifetime tires, I would have considered purchasing from another dealership. The first issue concerns one of the vehicles having the tire light on and an issue with the monitoring system. This was supposed to be fixed prior to the purchase, but almost a month later, I’m still being told that the wrong sensors were installed. Initially, I was told that the tire light was due to the cold weather and would go off after driving, but given my experience with vehicles, I knew this was not the case. Now I am told the correct sensors have been ordered, and I am once again required to take time out of my schedule to bring the vehicle back. Secondly, the bed of one of the trucks still had trash, dirt, and rocks in it when I test drove it. Despite asking four times for this to be cleaned, it was not completed until I insisted, even after making the purchase and before leaving the dealership. This level of oversight is concerning and certainly not what I would expect from a dealership. A third issue arose regarding the discount on the two trucks. I was offered $500 each off of both, and I had decided to pass on one and then decided to go ahead and purchase and was told by the finance guy oh we can go ahead and offer you $500 off that one too even though we didn't before. I was being presented with an offer that was not actually an additional benefit, as it was simply the discount I had already been offered. The fourth issue was related to receiving only one key for each vehicle. I was told I could purchase additional keys on my own, which is unacceptable given the significant amount I spent. I insisted that the dealership cover the cost of a second key for each vehicle, or I would purchase them from another dealership. Which they did do in the end. Lastly, while I understand that my sales representative, McKenna, was new, she will undoubtedly perform well with the proper training. However, I did experience delays when I called ahead to have the paperwork ready. Despite confirming this, I still had to wait once I arrived, after driving an hour to the dealership. Overall, I find it disappointing that after spending nearly $60,000 on two vehicles, I have had to dedicate so much time and effort to resolve these issues on my own. The customer service provided by your dealership does not compare to the exceptional service provided by the nearby Chrysler dealership, and I am disappointed by the lack of attention to detail. I hope that you will take my feedback into consideration and work to improve the customer experience at your dealership. I look forward to resolving the outstanding issues promptly.

In my search for a used car, ROBERTO was very helpful. He explained everything and was knowledgeable on what I was looking for, so we were able to get me a car and in a very reasonable time. If your looking for a new/ used vehicle, ROBERTO, is a great person to help you.