1780 Franklin Road
Lebanon, TN 37090

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Sales: 615-257-1564

Used Cars: 615-257-1564

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 7:00pm
Sat 8:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 1:00pm

Reviews of Bates Ford

Overall Rating:

4.4 (out of 5)

93% recommend this dealer

367 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Excellent service, clean and comfortable waiting area,

Reviewed by egpDecember 19, 2024

Excellent service, clean and comfortable waiting area, easy access. Friendly staff. A very pleasant customer experience. Has become my “go to” dealership for servicing my Lincoln.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

Very attentive to your needs.

Reviewed by jrjhenryDecember 05, 2024

Very attentive to your needs. Showroom is very comfortable and the staff is very helpful if you have questions. The salesman that assisted me with my purchase was courteous and knowledgeable.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

My experience at Bates Ford was great .

Reviewed by Robert johns from Gordonsville TnNovember 23, 2024

My experience at Bates Ford was great . The people at the dealership were. Gus our sales representative was great. He sold us on a new Ford Maverick. It is a good riding truck driving truck. Thank you Robert Johns

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Bates Ford

Locally owned and operated since 1994. We strive on customer service by always putting the customer first. Whether it's for that next new or preowned vehicle purchase or any of your service needs we invite you to come on down and visit up and experience for yourself the "Bates Ford Difference!!"

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
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