1780 Franklin Road
Lebanon, TN 37090

Get Directions

Sales: 888-776-2973

Used Cars: 888-776-2985

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 7:00pm
Sat 8:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 1:00pm

Reviews of Bates Ford

Overall Rating:

4.5 (out of 5)

93% recommend this dealer

396 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Tyler help me would definitely recommend him to anybody

Reviewed by Heba Salama from Nashville, tnDecember 03, 2025

Tyler help me would definitely recommend him to anybody who is shopping for a car. took good care of me and made the process very easy for me

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi Heba, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

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Maximum rating = 5

5.0 (out of 5)

Great job on my Truck and providing a loaner while I

Reviewed by tbatptaDecember 01, 2025

Great job on my Truck and providing a loaner while I awaited my repair to be done.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

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Maximum rating = 5

5.0 (out of 5)

Good dealership to work with .

Reviewed by John S. from Mt juliet, TNNovember 27, 2025

Good dealership to work with . I had a positive experience purchasing my vehicle from Bates Ford. I would recommend Bates Ford to friends and family looking for a new or used car.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

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Maximum rating = 5

About Bates Ford

Locally owned and operated since 1994. We strive on customer service by always putting the customer first. Whether it's for that next new or preowned vehicle purchase or any of your service needs we invite you to come on down and visit up and experience for yourself the "Bates Ford Difference!!"

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
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