8551 Kingston Pike
Knoxville, TN 37919
Sales: 865-293-5089
Used Cars: 865-500-0232
Sales Department
| Sun | 1:00pm – 6:00pm |
| Mon | 8:30am – 8:00pm |
| Tue | 8:30am – 8:00pm |
| Wed | 8:30am – 8:00pm |
| Thu | 8:30am – 8:00pm |
| Fri | 8:30am – 8:00pm |
| Sat | 8:30am – 8:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 7:00am – 5:00pm |
See all dealerships near Knoxville, TN that carry Ford
Overall Rating:
3.8 (out of 5)
88% recommend this dealer
531 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Ted Russell Ford did all we expected them to do and more.
Ted Russell Ford did all we expected them to do and more. We greatly appreciate their attention and care. We will return as needed. Thank you!
Dealer Response
Hi Jane, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Maximum rating = 5
Great customer service after the sale.
Great customer service after the sale. Spacious waiting room for service customers. Fast service as promised.
Dealer Response
Hi David, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Maximum rating = 5
Jeremy and others were very nice and helpful.
Jeremy and others were very nice and helpful. Could have been better on follow up.
Dealer Response
Hello Michael, we appreciate you taking the time to leave us this feedback. If you would like to discuss your experience in more detail, please give us a call at (865) 693-7611 at your earliest convenience. We always look for opportunities to improve. We hope to hear from you soon so we can make this right.
Maximum rating = 5
Day after day Ted Russell Ford goes the extra mile adding a world class buying and service experience that has kept satisfied customers coming back year after year. For 38 years Ted Russell has served the people of the Knoxville area providing superior service and customer satisfaction. When Ted handed us the keys we knew he was trusting us with more than just a car dealership. He was trusting us with a legacy--a legacy earned by truly valuing each and every customer who has ever walked through our doors. Today we carry on that tradition of excellence as the area's leading Ford dealer.
Find out what your used car is worth with our appraisal tool.