4101 Clinton Hwy
Knoxville, TN 37912

Get Directions
Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 4:30pm

Reviews of Lance Cunningham Ford

Overall Rating:

3.5 (out of 5)

91% recommend this dealer

408 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Retired

Reviewed by Ernest Redfield from Seymour, TNApril 05, 2024

After a few dissatisfied service visits and making my frustration known, LC Ford got my vehicle in at my scheduled appointment time. Service was completed in a little over an hour and I was on my way home.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lance Cunningham Ford and positive feedback means the world to our staff, particularly the team member who personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

High pressure sales, incompetent service department, and

Reviewed by Charles T. from Seymour, TNApril 02, 2024

High pressure sales, incompetent service department, and they have no problem taking advantage of people in need. I had a newer vehicle broken down in their shop after 7 days they had not even looked at it. I needed a vehicle talked to them about trading it in, in desperation to have a vehicle I agreed, they added $10,000+ of warranties, oil changes, and paint protection, now I lost all the equity in the previous vehicle and am extremely upside down on a vehicle I never wanted. Yeah I know my fault. Also took a new car into their dealership for simple oil change they added a digit to the odometer reading that destroyed the value of the vehicle, showing an odometer discrepancy until I was finally able to get rid of it.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi Charles, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (865) 317-6211 when you have a chance. Thank you, and we look forward to hearing from you.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

The Works

Reviewed by Steve from Knoxville, TNApril 02, 2024

Overall very good. Price has gone up a lot since I first started using. Customer service was excellent.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi Steve, here at Lance Cunningham Ford, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Lance Cunningham Ford

Lance Cunningham Ford has been the place to buy a new Ford car or truck in East Tennessee and the surrounding area since 1990. Our 13 acre state-of-the-art facility contains an inventory second to none and our service and parts departments are renowned in the region. Lance Cunningham is a "hands on dealer" who takes pride in his dealership and wants all of his customers to feel appreciated and respected. His "open door policy" makes him accessible to all of our customers and he welcomes them to stop by and introduce themselves.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top