Marshal Mize Ford

I had a great experience here. Excellent sales associate by the name of Sam. He did a great job of guiding through the process. Highly recommended!

I seen on Google where the Federal government Is investigating ford for its new ten speed transmission they are having so many customers complaining about problems ford can't fix I had two 2018 and 2019 and had transmission problems out of both of them by the time I make a appointment it would be alright all you have to do is Google it and read it for your self. I have not had good luck with Mize service department.

Recently had a disappointing experience with this dealership (Marshall Mize Ford). Sales team and Sales Management misrepresented total sales costs during conversations. Attempted to purchase a used car and worked out all numbers (on paper by dealer) for out the door costs. Not at one time did anyone say the deal was contingment on dealer financing nor was it in my sales sheet. Once i declined the dealer financing, which was 1.3% points higher than what I was pre-approved for with local credit union, the dealer said they would not honor the negotiated price (again that was on paper). I spoke to General Sales Manager, Seth, who immediately talked over me and had no interest in working through the situation, instead his suggestion was we should "part ways". Funny how they were motivated to sell me the car on 1/31 and on 2/3 they were ready for me to walk? I should also mention that on 1/31 they were ready to sell me the car but when I spoke to them again on Monday the car was in the shop to be fixed and not available? The whole process was unprofessional and felt like the "cliche" of dealing with a used car salesman - unprofessional