1129 Murfreesboro Rd.
Franklin, TN 37064

Get Directions

Sales: 615-823-7113

Used Cars: 615-673-4506

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 2:00pm

Reviews of Ford of Franklin

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

2802 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

4.0 (out of 5)

Issue with part arriving to shop, taking several days.

Reviewed by Tyler Grosse from Franklin, TNJanuary 29, 2026

Issue with part arriving to shop, taking several days. Other than, great service, car has been running great. Thanks team, will be back in the future

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hello, we really appreciate your feedback! Here at Ford of Franklin, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (615) 800-6500 to discuss ways we can better serve you in the future.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

All around good experience.

Reviewed by Keith Mcneely from Franklin, TNJanuary 26, 2026

All around good experience. Mike was absolutely great to work with and went above and beyond. Good service and good explanation of what I needed.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Keith, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

I had a great experience working with Frank and got the

Reviewed by Stephen Davis from Huntsville, ALJanuary 24, 2026

I had a great experience working with Frank and got the truck of my dreams.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi Stephen, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Ford of Franklin

We have a strong and committed sales staff with decades of combined experience ready to satisfy our customers. Feel free to browse our inventory online set up a test drive or inquire about financing! Ford of Franklin is here to help!

At Ford of Franklin we strive for 100% customer satisfaction. Anything you need we are happy to help. Our Internet Sales Staff is available around the clock. Simply contact us with any questions comments or concerns you may have. You may also call during regular business hours to speak with a manager or sales representative.

We look forward to working together soon.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top