2224 West Elk Avenue
Elizabethton, TN 37643

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Sales: 423-518-3580

Used Cars: 423-518-3580

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:30am – 2:00pm

Reviews of Ford of Elizabethton

Overall Rating:

1.5 (out of 5)

35% recommend this dealer

20 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Where to start.

Reviewed by michaelh4373November 13, 2025

Where to start. Chuck was very helpful. We traded our 2016 BMW in for a 2023 ford bronco sport. It had a dent in it they said if we buy the vehicle they would fix it. Well there was the first lie. Now we are dealing a month later with still paying on the BMW we traded in. We are getting late charges. Our credit is getting hit bad for the late payments. Our bank Eastman credit union said as long as it is in our name still we still have to pay for it. Eastman credit union still has our title. Now Ford of Elizabethton has sold the BMW that we still have the title for. We had to get a police report just in case whoever owns the BMW has a wreck or is doing something illegal it is not on us. Because the title is still in our names. On the other reviews pages the owner says our reviews mean something. If they mean something why is everyone having the same problem. This is very shady place. They are floating titles.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

They still haven't paid off our car.

Reviewed by Michael Hepler from Surgoinsville, tnNovember 12, 2025

They still haven't paid off our car. They have sold it now. Getting charged late fees. They agreed to fix a dent that was done on their car lot if we bought the vehicle. Got a text today they will not fix it. Our credit is getting hit because we do not own the BMW anymore and now someone else is driving it. They had us get a quote from our body shop. Now they will not fix it. I wrote another review on another site and now we are not getting it fixed. How can they sell a car when our bank still has the title and we are having to make payments. Had to file a police report just in case whoever bought the vehicle had a wreck and killed someone it wouldn't come back on us. All we have gotten is lies from this dealership

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Worse dealership that guy Tony didn’t cancel the

Reviewed by Vin from Johnson City November 07, 2025

Worse dealership that guy Tony didn’t cancel the axiom/line5 for me which he supposed to do. They take advantage me and my son. Not recommended this deleaship.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Ford of Elizabethton

From the moment you step into our showroom, you're more than just a customer to us; you're an honored guest, and our only aim is to serve your needs to the fullest. To that end, our team will go the extra mile to provide you with compelling options for new and used car shopping. We'll gladly work with you on financing, no matter what your budget may be. And if you ever need help with car troubles in the years down the line, you can always count on our team of certified service technicians to provide you with the latest in genuine Ford parts and simplify your service experience.

Ready to buy? Get a price quote before visiting the dealership.

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