Ford of Elizabethton

I have been trying to receive my refund that was already issued to Ford of Elizabethton since 11/11. This is after having to reach out and cancel the policy myself as I could not reach anyone at this establishment. On 11/12 I visited Ford of Elizabethton in person and waited from 3:38pm to 6:24pm to be told that "they were getting the check", only to be told before close at that point that the person who signs the checks was not there. I was provided a cell phone number for a point of contact who has yet to respond to calls, voicemails, texts or emails. I began reaching out to this person on 11/15 which was the Friday I was told the comp controller would return to sign the checks, otherwise, per the Director of Finance, "none of payroll will be done and we all won't get a check." I have reach out every weekday since 11/15 and no response. If you call the establishment directly and press 4 for finance you will stay on hold until service or a member of sales answers who will place you back on hold until the call disconnects. I then reached out directly to the administrator of the policy that issued the refund. It was verified with me that I did follow the correct procedure for getting my refund and that they had issued it to Ford of Elizabethton on 10/8, and their processing shows completed with funds available to Ford by 11/10. We are now beginning a new week of no response by Ford of Elizabethton. I look forward to hearing back from ANYONE. My information on file was confirmed correct when I was there in person on 11/12.

Everyone was very helpful and willing to get us a great deal . We were satisfied.

This is my third vehicle purchase with this dealership, I am very happy with the sales staff. They are very easy to deal with and go out of their way to help with any problems that might come up.