Friendship Ford

Ford New Car Dealership in Bristol, TN

3192 West State Street
Bristol, TN 37620

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Sales: 423-856-6387

Used Cars: 423-856-6387

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 8:00pm
Sat 8:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm
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Reviews of Friendship Ford

Overall Rating:

4.1 (out of 5)

90% recommend this dealer

328 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Friendship fords web site offered me $6k more on their

Reviewed by Range Rover from Georgia October 21, 2025

Friendship fords web site offered me $6k more on their auto trade in but that’s just a marketing ploy to waste your time. Low ball trade in offers. Be careful !

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

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Maximum rating = 5

4.0 (out of 5)

I had an incident with Friendship Ford located in

Reviewed by Mark Horton from Gray,TNSeptember 27, 2025

I had an incident with Friendship Ford located in Bristol, TN. It was a long issue. However the General Manager Lance Dowdy contacted me and took care of my issue. He is a man of his word and he did exactly what he advised me he would do. I did write a scathing review previously but Lance has renewed my trust in Friendship Ford. If you have any issues with this dealership definitely ask to speak with Lance .

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

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Maximum rating = 5

5.0 (out of 5)

The service team of Friendship Ford of Bristol are all

Reviewed by Randy Keyte from Abingdon, Virginia September 11, 2025

The service team of Friendship Ford of Bristol are all very professional and knowledgeable. I was notified of a recall on my 2025 F-150 and whe I called for a service appointment they informed me of a second recall I knew nothing about. They got me right in and corrected the problems. I have have been buying my trucks from Friendship Ford of Bristol and having them serviced there since 2009. I really can't see myself going anywhere else.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

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Quality of Repair N/A

Maximum rating = 5

About Friendship Ford

Our mission is to treat our customers as friends and our employees as family and to be the absolute leader in our market for sales and service.

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Ford

Bronco, Bronco Sport, Escape, Expedition, Expedition Max, Explorer, F-150, F-250, F-350, Maverick, Mustang, Ranger
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