Ford and Volvo
New Car Dealership in Bristol, TN
Overall Rating
4.7/5
Read dealer reviews
Our mission is to treat our customers as friends and our employees as family and to be the absolute leader in our market for sales and service.
Friendship Ford's service reps and mechanics are Ford trained and utilize the latest cutting edge technology to keep your car running smoothly.
Friendship Ford Reviews
Overall Rating
4.7/5
178 out of 190 people recommended this dealer
Overall Facilities:
4.9/5
Superb experience
Reviewed by SuzieXC-70
in Banner Elk, NC
September 02, 2020
Travis in the Service Department took very good care of me and my beloved XC-70 when I was at Friendship Volvo. The new building had superb facilities so I could conduct my on-line business while I waited. The facility is very clean and social distancing was being observed by all the employees. I had no safety concerns whatsoever. I left Friendship Volvo of Bristol with a feeling of complete satisfaction regarding my experience.
POOR ONLINE SALES EXPERIENCE
Reviewed by DANIEL
in Cincinnati, Ohio
July 22, 2020
I could not believe the TERRIBLE AND DISRESPECTFUL service i received at this dealership. I was in the market for a used suv and found one i liked on their website. I reached out to the sales team and they were polite and helpful and because i was coming from a distance even took a video of the vehicle for me. I thought about it and called and made and offer on the vehicle and the sales lady gave me the usual response of "let me talk to my manager and i'll call you right back". Well that was a Tuesday evening, come Wednesday morning about 11am I texted the lady and asked for any updates... no response... so i called her... she sent it to voicemail so i left a message and sent her a followup text... no response so i call into the dealership and hour or so later and left a vm for another salesman waited... no response.. so finally i called and told the operator i would wait on the line til i got a live body, which the sales lady took my info and said she'd check on it and get back to me... 2hrs later still no word.. so i called and finally asked to speak with a manager. The receptionist transferred me to the manager who's name was David, I've dealt with and been in the car industry all my life and this guy was a real gem. He was rude from the time he picked up the phone, i explained my situation and that i was hoping for an update he proceeded to rudely tell me the car was on a test drive and my offer wasn't accepted and that it was already sold. I expressed my dismay at this as I had made and offer and should have been given the courtesy to negotiate if i was still interested, he rudely cut me off and said that it has been on a test drive all afternoon that it was sold and that he would never hold a car for an online sale over someone at his door. That is just completely rude and I sure hope anyone else looking to do business online with this dealership thinks twice before wasting their time and money with these people ! SHOP ELSEWHERE !
Friendship Volvo Service visit
Reviewed by Frederick Warren
in Johnson City, Tennessee
November 29, 2018
Last week the 10,000 mile service was completed on my 2018 Volvo XC90 Inscription (which I purchased from Friendship Volvo last fall.) The customer service was excellent from start (scheduling an appointment) to the completion. The Service Manager, Sherri, was exceptional helpful. She was very professional in making sure everything that needed to be done was completed. She is a credit to the Service Dept. and to Friendship Volvo. / Also, a few months ago I had some accessories installed on my XC90 - including a Dog Gate! - and the process then was also first class. The young man who installed the accessories (Scooter?) did an excellent job./FYI a question below asked if I would recommend this dealer to a friend - which I did recently. I recommended Friendship Volvo to a co-worker who had seen my XC90, and he and his wife purchased an XC90 from you about 2 weeks ago.
