3192 West State Street
Bristol, TN 37620

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Sales: 423-856-6387

Used Cars: 423-856-6387

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 8:00pm
Sat 8:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Friendship Ford

Overall Rating:

3.8 (out of 5)

90% recommend this dealer

323 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

My service experience was great.

Reviewed by Tina W. from Bristol, TNJanuary 17, 2025

My service experience was great. I love that you get updates by text. My service advisor, DeeDee was great. My tech, Ethan did a great job. I would highly recommend Friendship Ford for service on your vehicle.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

In forty years of car buying this is buy far the worse

Reviewed by Teddy McClanahan from Richlands Va January 01, 2025

In forty years of car buying this is buy far the worse I’ve ever been treated ! Nathaniel and these guys are will run ya hours out of your way to look at vehicles that are already sold . Very bad business buyer beware after two. Text messages to prove this as well .

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

This place is awful , buyer beware after two days on the

Reviewed by Tdmcc88January 01, 2025

This place is awful , buyer beware after two days on the phone trying to buy a truck I was told to come on and so I drive two hours thinking to buy a truck and when I get there I had to watch someone drive away in it and I was told by Nathaniel the salesman that it was because I was six minutes late which was a lie and I have the text messages to prove that. Never do business here especially if driving a long way to get there , you’ll only end up disappointed with this shady bunch.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Friendship Ford

Our mission is to treat our customers as friends and our employees as family and to be the absolute leader in our market for sales and service.

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