Summerville Ford

Duffy, Thanking God for you today for showing me and quizzing me on the security door lock code! Had to use it today, and that was a lifesaver for sure. Thanks, Duffy, and all the Staff at Summerville Ford! It's great being part of the Summerville Ford Family!

Andy Dubose at Summerville Ford made purchasing my vehicle a great experience! He was very kind and made sure everything was perfect for my purchase. There was an issue with an SD card missing for the navigation system however Andy and the staff were prompt with locating and installing a new card on the vehicle. The staff at the dealership are extremely down to earth, very helpful, and extremely friendly. They even arranged for my rental car to be picked up at the dealership so I would not have the hassle of getting it back to them. I traveled 7.5 hours to do business with this dealership and will definitely give them my business again if needed in the future.

Absolutely terrible service department. Took my car in for a recall repair--a door latch and a brake pedal bumper. I called for an appointment in July. I was told the "recall team" wouldn't be in until Sept. 16. I made an appointment for 8am. Dropped the car off the evening of Sept. 15, so it would be there first thing in the morning. As of 7pm on 9/19, my car still has not been serviced. How long does it take to replace a door latch and brake pedal bumper? No explanation from the dealer. I was told there was a specific "recall team" that wouldn't be available until Sept. 15 when I made the appointment, so "staffing issues" does not suffice as a legitimate excuse (but I wasn't even told this). Why did I even bother to make an appointment over a month in advance? This is entirely unacceptable. This is the second time I have tried to act responsibly on a recall notice, and this same dealer couldn't do fulfill the request over a period of several days. If there is a corporate Ford complaint center online, I will be visiting it next. The fact that there is no explanation from them makes the situation even worse. Go anywhere else!