Clinton Family Ford Lincoln

Drove well over two hours to purchase my son a truck, my husband had been talking to someone over the phone and agreed on an “out the door” price before we drove down. Once we got there they had the truck pulled up to the front door, was polishing the wheels when we arrived and were very friendly! Once we went in to start the process of purchasing the truck the salesman came in with a sheet with some figures on it (not the same “out the door” price the lady had quoted us). Long story short …… they honored the price that we were quoted and we drove home with the perfect truck!!!! The manager was SUPER nice and easy to deal with!!! Would definitely recommend and will do business with again!

Let me start off by saying this review is not towards the salesperson I worked with over the past two weeks. Aletha, is an amazing salesperson and was nothing but wonderful! However, the managers, the general manager, and the dealership as a whole are deceptive and I warn anyone looking to buy here to do your homework first on pricing. Two weeks ago, I came from NC to look at a new 22' Expedition Limited. The price at the time was way over the MSRP by almost $10K even though the internet price was listed only $2K over the MSRP. I touched based with Aletha a week later and she said they would honor the internet price. Perfect! I was all set to buy the vehicle a few days later when Aletha emailed me to let me know the price had dropped and was now $2K under the MSRP. I looked and sure enough that was the case. But twenty minutes later, the price was back up to the original internet price of $2K over and then again back to below MSRP. I called Aletha to ask what was going on as I was heading to the dealership to buy this vehicle. She spoke with Darren, the manager, who confirmed the price was for below the MSRP. Well low and behold, classic bait and switch! I test drove the vehicle again and Aletha went to go get the new numbers to go over. 20 minutes goes by and she comes back with another manager who apologizes and says they must sell it to me at the higher price and not what is listed on their website. The general manager told the managers they could not give me this lower price and that was it. A waste of an hour drive, trust in this dealership, and deceptive advertising! The funny thing is the dealership still has the lower price listed on their website and Cars.com 7 hours after I was there. Shady business practices! Be cautious if you plan on buying from here!

Top notch experience from start to finish. Jeff took his time painstakingly covering every option and detail of our custom ordered truck; we never once felt rushed. During the agonizing wait for Ford to build our truck these wonderful people went above and beyond to get order status information upon request when Ford's customer-facing order tracking was broken (which was about 75% of the time). When we arrived to pick up our pickup, there was some sort of software outage occurring preventing dealerships from being able to process much of anything. They slapped a dealer plate on my truck and let me drive it all weekend until we could finalize things Monday. When I first began my search for a new F-150, I tried the closest dealer to me: Burns Ford of York. They pretended to listen to my desired build, lazily tried to sell me 3 different trucks nowhere close to what I wanted, then ghosted me after I rejected their pushy attempt to convince me to settle. Fort Mill Ford was at the time asking for $6k dealer markup on all of their F-150s. Save yourself the trouble and go talk to Jeff at Clinton Family Ford.