Tidelands Ford

Great experience at the dealership from the salesman, salesman manager and Finance manager. I would highly recommend Tidelands for your next purchase

Based on my experience, I cannot recommend Tidelands Ford in Pawleys Island for service. My 2020 F-150, with 105,000 miles, was in excellent condition aside from a transmission issue—an issue Ford is known to address with the 10-speed transmission. I brought the truck in for a warranty-covered transmission replacement, and the dealership kept the vehicle for six months. Unfortunately, the original issue was not resolved, and I noticed several new concerns afterward, including engine problems, malfunctioning door locks, unexpected A/C activation, loud noises, and a burning smell. At one point, I was asked to test-drive the vehicle and later discovered that the engine had no oil in it. This raised serious concerns about the thoroughness and safety of the service performed. While the service manager was courteous and professional and willing to assist, I did not feel that my concerns were taken seriously at the management/owner level, and the issues with my vehicle were not addressed to my satisfaction. Because Ford dealerships are independently owned and operated, I understood that responsibility for resolving service problems rests with the dealership itself and Tidelands owner Josh Bauer refused to continue service on my vehicle to correct the matter while rudely dismissing my concerns. Overall, the experience was extremely disappointing, and I would urge anyone considering service at this location to proceed with caution.

Their follow up is slow. Seems like they're not interested in selling unless you have perfect credit. Or lot of cash. so I'm not really sure about the salespersons. Great dealership I'm sure.