Berkeley Ford

James Goodman gave us excellent service. I made a call to this dealership and fortunately spoke with James concerning a truck for sale. James met our every need with a helpful pleasant attitude.

Several months ago had a recall on the brake hose for Ford fusion. Hard time getting a appointment. Finally got a appointment took my car in. Thought my brake hose was replaced and it wasn't. The mechanic or whoever so called repair it. Had the same issue with the brakes. Was almost in a bad accident cause this issue was never resolved. Call the dealership back to let them know this service is not repair because I had a brake malfunction sign on my dashboard every time I will drive the car. Called dealership when I return home from getting it repair and they told me it's a waiting list and it will be awhile before I could bring the car back. So a couple of months later still issues with the brakes and finally called a mechanic of my own to repair the brake hose,dealership was supposed to replace the hose on my car.it was never done. Had very serious issues with the car.I am very disappointed in the service and the way they just brush their customers off just to fill a quote for a car that has a recall on it. To me it was never repaired and if it was repair they probably patch the hole or whatever to save money and not think about people lives driving around in a car that has a brake hose repair recall. This mechanic I got took 20 mintues to put the brake hose on my car. The brake hose is $12 dollars and the service for having it put on was 100 dollars. If you have a ford fusion that has a brake hose recall don't take your car to Ford Cause the problem will not be solved. I'm very disappointed that it had to come down to this. Almost losing my life and my family life behind something that wasn't repaired in the first place and they give you the run around about things. This is very poor customer service and I will never take my car back to any Ford place to have a recall done or any services. Because it's not worth it. No one needs to get in touch with me because the brake hose has been replaced and car is running fine so far.💔💔💔💔😡😡😡😡😡😡😡😡😡😡😡😡💔💔💔💔😡😡

Worst service ever. Bought a car and had it 26 days and an issue came up with the 4wheel drive. They have had it for 27 days and have not touched it. It's maybe an 8hr job to fix. Don't wast your time there it's not worth the hassel. 11/4/24 - Chris called and said they spoke with Adam and planned to have it done Friday. ( what happened to early this week )sounds like a stall tactic but we will see. If not it looks like S.C. consumer affairs and legal action are next steps. This is insane. Friday will be 30 day for a car I drove for 26 day. Once you sign they get payed they are done with you.