Berkeley Ford

This dealership demonstrated an alarming level of incompetence, a complete and unacceptable failure in sales process, inventory control, management oversight, and basic accountability. As an out-of-state buyer from Connecticut, I proceeded with the purchase of a used 2023 GMC Sierra 1500 Denali only after Berkeley Ford accepted a $1,030 deposit, drafted a purchase order in my name with agreed pricing, VIN, taxes, and fees, and repeatedly represented that the vehicle was being sold to me, awaiting pickup. Acting on those representations, I paid for a third-party pre-purchase inspection at their dealership, secured outside financing through my credit union, obtained insurance coverage, and purchased airfare to travel to South Carolina to take delivery. This was not handled by a single salesperson. Multiple dealership employees were aware of the transaction, and I was told more than once that everything was in order and that paperwork would be ready. After my money, time, and planning were fully committed, I was abruptly informed by a different sales associate that the vehicle had been sold to someone else. No warning. No explanation. No attempt to stop the process before accepting a deposit, inspection, financing, or travel arrangements. When I contacted management, I was told there was “nothing they could do.” Management refused to put anything in writing and then completely stopped responding. Emails, calls, and texts were ignored. The dealership effectively disappeared rather than acknowledge or explain its own failure. The deposit was refunded only after outside escalation. Berkeley Ford never contacted me proactively, never apologized, never documented what happened, and never attempted to make the situation right. My direct out-of-pocket losses of $313.13 for inspection and airfare, incurred solely because I relied on the dealership’s representations, were ignored entirely and still have yet to be addressed. Accepting deposits, drafting purchase documents, coordinating inspections and financing, selling the vehicle anyway, and then refusing to communicate is not a customer service issue. It is a complete collapse of inventory control, internal communication, and management accountability. This experience was costly, frustrating, and entirely preventable. Buyers, especially those purchasing from out of state, should consider whether they are willing to risk being treated the same way.

I bought a 2022 Ford Explorer in bought an extended 105 thousand mile warranty. I made reservations to have my car serviced. I got an email stating they could not service my car. The reason was because my husband also bought a car there that had problems. My husband and the dealership left on bad terms has nothing to do with me or my explorer but they will not service my vehicle. Buyer beware find a different dealer.

I used to love going to Berkeley Ford. I would buy three or four cars a year from them for the past six years but I bought a 2024 Mustang Gt all I was asking was there was a gap on the front bumper on the driver side to be fixed Well 2 1/2 weeks after purchasing the car the owner told me it was going to cost $1500-$2000 to fix and would not cover it so make sure if you deal with them to get it in writing before you sign the dotted line as far as the service They fix the AC on the Mustang and within 12 hours the AC stopped working again