Santee Ford

DO NOT BUY NOTHING FROM HERE AND PAY CASH….. I worked hard to pay cash for a car I wanted…originally I was just shopping around and seen a 2017 ford edge Sel here so I went to test drive it and fell in love. Well Alton said everything on the car checked out was in great condition. Oil was changed, new spark plugs etc. So I paid 16K out the door. Went in to sign paper work and nothing was explained on what I was signing (my fault) Was never offered an extended warranty to my knowledge but hey why get one when your paying cash right? Figured they would be honest about it. So not even a couple days I noticed oil spots in my yard got under the car and seen it’s leaking oil from the seal so I call take it back they put me in a car to drive called said it was “fixed” well I looked the next day guess what it’s still leaking around the seal took it back for them to “fix” it again and it’s fixed this time fast forward 1 week after having it check engine light came on my husband hooked it up to the scanner and misfire on cylinder 3 coil pack Pop the hood and the bolt that holds the coil pack to the motor is broken off so he goes to change the spark plugs and lord and behold the spark plug was striped out into the motor… (they blamed all this on us) changed all the spark plugs accept that one because it’s striped into the motor the rest were pure black and didn’t look like they had ever been changed so I took it back to ford showing my butt because hey you knew this was a problem and “checked” it out but if you’d done your job then you wouldn’t have missed that right? They charged me $64 to hook it to the scanner when I already told them what was wrong with the car to began with because it was already on a scanner and only code shown was misfire in cylinder 3, So they retapped that plug and I refused to pay $800. They also stated I had other hoses broken under the hood which was a lie because my husband would have seen that including that I had taken photos of under the hood before I taken it and photos of the scanner code shown. Since they done that the car hasn’t been running right ever since. Fast forward to now started running like crap so now it’s throwing 5 codes including misfire on cylinder 3, camshaft sensors and a couple other codes. I wouldn’t even be so mad but I haven’t even had the car a year and it’s pretty much popped on me my mechanic has done everything and nothing has fixed this car yet. Save yourself and go else where to buy a new or used car please!!!

This is my second time here at the service department and it’s been a pleasant experience on both occasions. The lady at the front is so courteous and the gentleman who performed the service on both occasions, is so considerate and does everything to ensure that the service is excellent. I will definitely be coming back.

I was stunned by the service I received at SANTEE FORD in Manning, SC. I will not be going there again. I called this morning to inquire about a part from them. The guy, Kevin, from the parts' department said he needed the last four of the VIN. I walked outside and told him the VIN. He proceeded to read it back as three D's as in dog. I said no....it is a D as in dog, B as in Boy and D as in dog. He went to put the phone down and put me on hold, but didn't quite put it down fast enough. "F*xxxxx Lady" is what he said VERY clearly as he was trying to put me on hold. Then he tried to over talk me when I asked to speak with whoever was over him. Horrible, Horrible, Horrible service! I don't care if there is a shortage of people to work or not, but employing someone like Kevin doesn't help your business. He needs to have some phone etiquette training.