1850 Jefferson Davis Highway
Graniteville, SC 29829

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Reviews of Stokes Hodges Ford

Overall Rating:

2.5 (out of 5)

56% recommend this dealer

45 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

My experience at this Ford dealership was beyond

Reviewed by bricebam15April 19, 2024

My experience at this Ford dealership was beyond disappointing. I had scheduled an appointment to view a specific truck and took time off work to be there. Despite confirming my appointment, I arrived only to be informed that the truck had already been sold. The lack of communication and disregard for my time was completely unprofessional. They wasted my time and money by not informing me in advance. It's clear that customer satisfaction is not a priority at this dealership. I would strongly advise against dealing with them. Find a dealership that respects your time and communicates effectively. This was a frustrating and disappointing experience, and I will not be returning.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

After having some issues with my car the sale manager

Reviewed by Dawn from Aiken SCMarch 22, 2024

After having some issues with my car the sale manager Kyle Hemion immediately wanted to fix this problem and made sure everything was taken care off. Very professional and understanding.My car is perfect now and I love it. Every dealership needs a man like Kyle. Thank you for your quick response to make this right but mostly for your kindness.. Dawn.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

I took my vehicle in for a standard service (non air

Reviewed by BradFebruary 26, 2024

I took my vehicle in for a standard service (non air conditioner related) and my AC did not blow cold when i got my truck back. This is the 3 time this exact same thing has happened. This never happened when I have taken my vehicle to another FORD dealership just 3 weeks eairlier for another simular service. I truly think they GENERATE service calls by messing with my AC by tampering with the unit while they have it.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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