Stokes Hodges Ford

Dishonest and unethical. I was working with a person in the service department who quoted me a price over the telephone for several things I wanted done to my truck, including changing the plugs and coils. I explicitly stated, “I would like for the plugs and coils to be replaced.” She said okay and that she would send me an email with the quoted price and work to be done. I didn’t receive an email so I called her back the next day and asked her to send me the email we had discussed. She said she would, but again, no email. When I went to pick up my truck, she listed the things they had done and handed me an invoice. She didn’t mention the coils, so I specifically remember asking her, “And did they change the coils, too?” She looked at the computer and said yes. I noticed my truck was still driving rough and checked the coils… it still had the original manufactures’ coils from 20 years and 108,000 miles ago. I called and left a message for the person I was working with to call me back. No call back that day. She hadn’t called by noon the next day, so I called again and left another message. She still hadn’t called me back on the third day, so I called again and finally got her on the phone. I explained what was going on, but she didn’t take any responsibility for what she had told me they would do. When I challenged her on that she kept trying to avoid responsibility and find other ways to take more of my money. Then she hung up on me, so I immediately went up there to talk with her boss. No managers were there, so another person gave me the same treatment, basically telling me I’d still have to pay nine hundred something dollars (on top of the $2,250 I had already paid) to have the coils changed and that they’d be doing me a favor at that price! I told her that was unacceptable. If they checked the recorded telephone call, they would find that a Stokes Hodges Ford service center employee had quoted me a price for a job, and I wanted the whole job done and that if there was a mistake, they should eat the loss, not me. She kept saying the same thing and that I would have to pay more to get the job done. She said her managers would say the same thing. I told her that was xx, they were liars and crooks, and I left.

This dealership doesn’t seem to want to sell cars. The 2x I have been here I literally have to hunt down a salesperson and I wanted to look at this car that I saw on internet they claim to have sold it, yet it was still on lot I rechecked the next day the car is still on site but for $8000 more then the initial listing.

We came friday and I would never buy a car from from your dealership .The experience in store was terrible. We had jack as a salesman and we misled by internet sales team knew oursituation guranteed could help us before we went to dealership could get a car drove up there I work for a big corporation The dealer got our information never let us know running credit. came back told us sorry without 5000 down we cant help yall. Past experiences you normally sign a document before running. and the salesman lost my keys and we drove home on second only to find out he had keys we were low on gas asked what l they could do to help us was told sorry nothing. We came back in dealership and aked for manager. Nothing was done.