Jones Ford

Terrible experience. Jim Stephens seems to either lie to cover his hide, or maybe doesn’t know what he’s talking about.. either way, he was not helpful when confronted about his mistake, and eventually just stopped responding when we were trying to resolve things. We had an appointment set up for an oil change/tire rotation. On that day, before the appointment the sunroof shattered. My husband took it in for the oil change appointment (which wasn’t handled that day), and also let them know about the sunroof. They had him leave it that day Thursday, 11/7. He let them know we had a wedding to go to, and we need to leave 11/22. At first they said, “we’ll see what we can do”, but told him they would fix the glass and get the maintenance work done. We accepted at that point that we may need to take a rental. He called back the following Monday 11/11, and spoke with Jim Stephens. Jim at this point mentioned that the glass wouldn’t be covered under warranty, and the glass hadn’t been ordered yet (first day he said it would take a week to get the glass in, no other details), and they were waiting on us to talk with the insurance (the glass was to be fixed regardless of whether insurance covered it or not, but alright). Glass was ordered.. truck has been sitting at Jones Ford the entire time. (My husband was able to track when his truck moved, when it was on, etc. from his app.) Husband called to give/get updates periodically, each time being told Jim would call him back. On Tuesday 11/19, Jim told husband that the glass came in, and the work should be done in a day or two (so done by 11/21 latest), sweet! We made plans to drop off the rental, and get the truck in time for our trip. Wednesday and Thursday come and go, truck still isn’t done. Towards the end of the day on Thursday husband calls back, Jim says it will definitely be done tomorrow 11/22 (the day we are supposed to leave).. should be done in the morning. We get our things together and ready to go. Husband calls and talks to Jim around 10am, and Jim says they’re still working on the glass and the maintenance work will be done afterwards (glass was actually already done, and we were just supposed to be waiting on the maintenance). We return the rental, and we wait for a phone call. Jim calls us (finally) at about 2pm, and says the truck is done they’re finishing up right now (spoiler alert, it wasn’t actually done). Husband goes to pick up the truck, and is now told it’s gonna be $400-$500 more than what he was quoted. Tells Jim that he spoke WITH JIM, and the price was agreed upon before we accepted the insurance claim. Jim says that’s not possible, as he continues to spit his dip into a cup. Eventually he goes to the back and comes out with an adjusted price. My husband had also mentioned in his time there that he believed his tires weren’t rotated because they were showing the same pressures. He was correct, they changed the oil and wipers, but didn’t rotate the tires. All of which are included in the maintenance package, Jim says that the guys out there should have known that and calls them something along the lines of “idiots” (way to throw others under the bus). They pulled the truck in, and did the tires. Husband went to look at the truck and there was broken glass throughout the cab. He asked why this wasn’t done, and when another employee offered to have someone clean it out, Jim told her not to have anyone touch the broken glass, because we weren’t charged for clean-up (reminder: the truck was “done” an hour before price adjustment). After we cleaned the glass out ourselves, we were finally able to leave in the middle of rush hour traffic, thanks Jones Ford!

Jones Ford's mobile service is an excellent option for customers. The tech (Tony) came to my home and was very professional, knowledgeable, pleasant and quick, he completed my recall issue with my truck in less than 30mins. This is an outstanding service, thank you!

FORD=Junk. Let me start by saying that I special ordered a truck and waited 5 months for delivery. After that all I got was a piece of junk. ALL the employees in the service department are inept and incompetent. They don't know what they're doing and it seems like no one has even had a second's training in customer service. I'll start with Bill, Laney, Brittany, Chris, Mark. They don't make calls to update the status of the vehicle. My vehicle has been there for a month and a half and I had to go there for an update only to be told that I have to pay for the repairs because according to them they are not covered under warranty. But it only has 11,000 miles??? I've taken the xxxx truck in constantly for the same thing. They just park it there and do nothing to it. Don't waste your time answering crap about my review. Jones Ford is the biggest piece of crap in SC.