540 S Main St
Zelienople, PA 16063

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 5:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 5:00pm
Sat 8:00am – 4:00pm

Reviews of Baierl Ford

Overall Rating:

2.4 (out of 5)

85% recommend this dealer

96 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Horrible service

Reviewed by Mario from PAJune 01, 2023

Horrible service, purchased a car had some issues. No one cared to resolve the issues. Purchase elsewhere where they care about their customers needs even after purchasing.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Mario, it’s unfortunate to hear about the issues you were experiencing with a vehicle you purchased. I understand the frustration and apologize for the inconvenience you may have experienced. I would like the opportunity to learn about this situation and hope you will contact me directly at your earliest convenience. Justin Uram 724-631-7302 Sales Manager

Overall Facilities 3

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Snake oil salesman

Reviewed by Chad Svatosky from Zelienople PAFebruary 18, 2023

Brought my vehicle here for a recall. Completed the task in an untimely fashion. Notified me during the process I had alternator failure (was not failing when I brought it in). Put new tires on without my permission (I had my own brand new tires in my workshop). Also notified & charged me for a hub assembly @ rotor failure that was never failing and in good mechanical condition. I only brought the vehicle in for a recall and ended leaving with a hefty bill. Will never use Bairel Ford again. Proceed with caution. Edit: After reviewing others reviews I will make it known that I also was left without a loaner vehicle.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi Chad, thanks for sharing your feedback and our apologies your recent visit was less than satisfactory. I would appreciate the opportunity to speak with you about this further and hopefully reconcile the matter. At your convenience, please reach out. Josh Gagne 724-631-7201 Joshgagne@Baierl.com Fixed Operations Manager

Overall Facilities 2

Customer Service 1

Buying Process 1

Quality of Repair 2

Maximum rating = 5

5.0 (out of 5)

Amazing salesman

Reviewed by Erin and ric from Ellwood cityDecember 31, 2022

Tom Lucas is an outstanding salesman he is very professional and knowledgeable. He helped my family get into the vehicle we wanted. On 12/30/2022 we met Tom at the dealership and he went over the vehicles we were looking at in detail answered every question we had. We were there for 3 hours all together and walked out the door with our new vehicle. Tom was very polite and very helpful all around. He even stayed to explain and help set up all the features in the vehicle to our phones. If you’re looking for an amazing salesman I highly recommend Tom Lucas.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hello, congrats on your new ride! It's wonderful to see Tom was outstanding and professional throughout the car buying experience. Thank you for the recommendation and please let us know if you need anything in the future. Have a great day!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Baierl Ford

At Baierl Automotive we know there's an opportunity to improve the customer experience ... to set ourselves apart. Our mission is to be better than anyone else in the industry and guarantee your ownership experience is second to none. Having been a Wexford Ford dealer for many years now Baierl Automotive knows exactly what kind of vehicle this area demands: Something that's as tough as it is smart. Come visit us and find out which vehicle is the right fit for you!

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