150 Lancaster Pike S
Willow Street, PA 17584

Get Directions

Sales: 717-478-3151

Used Cars: 717-478-3151

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 1:00pm

Reviews of Susquehanna Ford

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Very friendly and the salesman answered all of our

Reviewed by Robert K. from Mantua, N.J.October 28, 2024

Very friendly and the salesman answered all of our questions that we had before the purchase. They stayed late to help us get the deal done so we didn’t have to drive back the next day. They also delivered my truck as promised the very next day. I would highly recommend Susquehanna Ford for anyone in Lancaster, Chester County, PA. Area!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Honest, easy to work with. No pressure

Reviewed by Molly from Lancaster, PAMay 12, 2022

The Sales Manager Jonathan was super helpful and easy to work with. They took the time to show me all of the vehicles that I was interested in with no pressure. I would highly recommend this little gem of a dealership. The dealership is small, but they are building a brand new store nearby.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Bait and switch 2X

Reviewed by Tony C. from Wayne, PADecember 31, 2021

Wish I could give them zero stars but one is the lowest. I found a vehicle that met my needs on Ford's website which indicated that the vehicle was at this dealership. I called the dealership about the vehicle to confirm they still had it. They did. I was willing to pay the price on their website. When I called, they also asked where I lived. Since I was not local they told me that the price would be $3500.00 over the price listed on their website. I told them to keep the vehicle. They also represented the vehicle as "new" when it was actually used as a service loaner. Clearly not new. I'd never consider doing business with a company like this. I'll be reaching out to for to file a complaint as well. Bless your heart Susquehanna Ford.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Susquehanna Ford

At our dealership we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information and it is our pledge to deliver you relevant correct and abundant content.

Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top