Fred Beans Ford of West Chester

I love it at Fred beans to buy a car get it serviced always fast and frenziedly and always great work thank you gentle men

The service department was awful. We live in NY and our children attend college at Villanova. Their car broke down - clutch broken. Not only did they say it wasn't covered under our extended premium warranty, they said we needed brakes for over $1200 on a 2017 manual FORD Focus to fix the clutch because fluid could have moved from one to the other. The service rep actually said to me that he should speak to my husband cause he may understand clutches better - what is this 1952!!! We were so unhappy that we paid ( at our expense ) to have the car towed over 200 miles to our home dealership in NY State. We didn't want them touching our car. And of course - the clutch did fail and is under warranty and the brakes are 1/2 the cost. This dealership was taking advantage of college students with parents 3 hours away. I spoke with Joey ( service tech ) and Brenden - service manager. We are a 25 year customer of FORD buying over 20 trucks and cars and i have NEVER seen such a dishonest group than what we experienced - so much so that we would rather pay the tow company hundreds of dollars to move our car then have them touch anything. Now that I am reading the reviews, we realize we are not the only ones !!! STAY AWAY from this dealership. I never write bad reviews but I can not sit by and watch this happen and not say anything.

Kevin sold me my first non-Jeep car! I am so satisfied with his skills in helping me find what was suitable for me and my lifestyle. He was patient, non-pushy and I had the best car shopping experience yet.