Ford
New Car Dealership in Washington, PA
Overall Rating
4.7/5
Read dealer reviews
Stop by and visit us today at Washington Ford in Washington. Serving Pittsburgh, Penn Hills, Canonsburg, and Wheeling, we are your local Ford new and used Car, Truck, SUV dealership. We take pride in the vehicles we sell and strive to succeed in great customer experience and satisfaction.
Whether you are looking for a new or used car, truck, van, or SUV our friendly staff at Washington Ford are eager to assist you in your car buying process. Stop in today. Be sure to mention you found us on Cars.com!
Need service for your new Ford?
Washington Ford's Ford-trained mechanics can help.
Washington Ford Reviews
Overall Rating
4.7/5
926 out of 952 people recommended this dealer
Overall Facilities:
3.5/5
Service Department Experience
Reviewed by Kurt S
in Washington, PA
November 16, 2020
I had my F150 towed there overnight for an engine cooling system problem. I read the trouble codes with my scanner right before the tow truck took it. When Washington Ford's service department called me the next morning for details, I told them that it was having a problem with the engine cooling system and asked them to look into replacing the "Cylinder Head Temperature Sensor" (CHT), a 20 min job max.
After they took an hour to diagnose the problem in the afternoon (at $115/hr), Andrea Baumgardner from the service dept called to let me know that I needed to have "the engine coolant temp sensor, knock sensor, and various one time use parts (gaskets)" changed. She then told me something along the lines of how the truck was running rough and they expected to find some more issues after the repair.. I asked her how the tech came to this conclusion vs the CHT sensor I hade mentioned earlier and she offered up "Not to be a smart a**, but they are the professionals." The initial total price quoted for these repairs was approximately $1,475.00. I'm not sure if that price included the initial $115 diagnostic fee or not.
After some time to think it over, I declined any repairs and had the truck towed back to my house. Now, I don't claim to be a professional auto mechanic by any means, but I am a pretty accomplished professional in an electrical maintenance field. Within an hour, I had proven that it was the CHT sensor that I had previously thought using nothing more than a volt-ohm meter and a laptop.
After getting a new sensor and changing it out in under 15 minutes, my truck runs perfectly normal. I spent around $160 total which includes 2 towing services and the sensor but does not include their $115 "diagnostic" fee.
After some time to reflect, I can't decide whether the service department members I dealt with were either incompetent or trying to commit malicious fraud to steal more money out of my pocket for a relatively minor repair. I do know that the $115 diagnostic fee was money well spent to learn that I could not trust this service department with my vehicle or my wallet. I took the time to write this out so that you could consider finding a mechanic elsewhere that you can trust.
New car shopping
Reviewed by TonyA
in Canonsburg PA
March 04, 2020
Kevin and his staff helped us out and put us in the vehicle our son wanted and spend countless hours revising it on Line. Financing went smooth and we picked up our vehicle on the date and time promised. Thx again to all those that helped! We would do business again with Washington Ford—
Online
Reviewed by Yvonne
in West Newton
July 07, 2017
Was very helpful through e-mail. He got back to in a reasonable time frame. Unfortunately the SUV I was interested in was sold.
