Ciocca Ford of Souderton

I had body work done about 8 months ago on my truck cost $1,100. Its all ready rusty and looks awful would never go there for body work

I recently purchased a 2018 Mustang GT from Ciocca Ford of Souderton PA and when I arrived to pick the vehicle up after driving 240 miles each way the car was covered in dust and dirt even though I was expected to pick the car up at that time, hiding the condition of the paint which is literally covered in micro scratches from top to bottom from severe neglect as well as a small dent on the LR quarter panel and cracks & severe scratches on the rear deck lid panel. The car had debris hardened into every crevice on the exterior body panels, the engine bay was caked with dirt and leaves (See attached photo) and the window molding on both sides of the vehicle had contaminants baked into them resulting in severe pitting in the rubber moldings which cannot be corrected other than complete replacement of them. The vehicle was not washed until after the paperwork had been signed which was obviously not a coincidence. This was absolutely intentional to hide the damage to the paint and body. The service of the vehicle is also extremely questionable as the air filter was never replaced even though it was filthy & packed with debris and the windshield wiper blades were very worn (the dealer claimed the blades were replaced but that is completely false) which makes me question what else was overlooked or hidden. I have to say that I am extremely disappointed after spending top dollar for this vehicle to have to spend so much more time and money (which will most likely exceed the cost this vehicle sold for new) to get it close to the condition that it should have been when I purchased it. The general sales manager’s reply was “well it is a used car”. There was no accountability for the terrible condition this vehicle was sold in. I would be very cautious about doing business with this dealership! Regrettably it has proven to be a very costly decision on my part. Needless to say I am very unhappy with my purchase from Ciocca Ford!

DO NOT GO HERE - THIS PLACE IS A SCAM! No matter what service you bring your car in for, they will tell you a bunch of other things are wrong with your car and give you a bill for hundreds to thousands of dollars, but it won't be true. They'll also charge you for replacement parts, but not actually replace the parts. All of their services are overpriced. Save your money and sanity and take your vehicle somewhere else. They clearly are trying to recuperate money they lost in the pandemic, so don't let them play you. If you get your car inspected here, they will say it failed and you have to pay for all these different fixes, and none of it's true. You'll take your car in for a regular oil change, and then they'll tell you that you need new brakes and rotors all the way around, that this, that, and the third are cracked and leaking and need to be replaced immediately and it will all be a lie, and if you do pay for the replacements, they'll refuse to give you the old parts. Please, take your business elsewhere or be prepared to go broke here.