Tom Masano Ford Lincoln in Reading including address, phone, dealer reviews, directions, a map, inventory and more

| Print Page

Overview
Dealer Reviews

Ford and Lincoln New Car Dealership in Reading, PA

Overall Rating

4.5/5

Read dealer reviews

Welcome to Tom Masano Ford Lincoln! Located in Reading, PA, Tom Masano Ford Lincoln is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Tom Masano Ford Lincoln a good one, for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.

Tom Masano Ford Lincoln's service reps and mechanics are Ford trained and utilize the latest cutting edge technology to keep your car running smoothly.

Tom Masano Ford Lincoln Reviews

Overall Rating

4.5/5

265 out of 295 people recommended this dealer

Customer Service:

4.1/5

Buying Process:

4.1/5

Quality of Repair:

4.3/5

Overall Facilities:

4.3/5

Waste of time!

Overall Rating:

1/5

Customer Service:

1/5

Buying Process:

N/A

Quality of Repair:

N/A

Overall Facilities:

N/A

Reviewed by James D
in Lancaster, PA
June 25, 2019

So far a total waste of my time. I saw a SUV on their website that I liked. However, it only had photos of the exterior and not the interior. Which is odd, why would you not post photos of a vehicle you are trying to sell. I wasn't sure if it had all the features that I wanted. So, before I drove 60 minutes to take a look I asked them if it had the features I was looking for. They told me they would get back to me soon. An hour or so later I get an email asking if I wanted to set up an appointment to see the car. Did not answer any questions that I had posed to them earlier. They don't take time to help you with any questions you may have. They are only concerned with setting up appointments to test drive the cars. I would take my business somewhere else! Customer service is poor at best.

Did you find this review helpful?

Shame

Overall Rating:

1/5

Customer Service:

1/5

Buying Process:

1/5

Quality of Repair:

N/A

Overall Facilities:

N/A

Reviewed by Lone Wolf
in Sinking Spring, Pa
June 17, 2019

Having just paid off my SUV, I was not immediately in the market for a vehicle but I find myself in a bit of a bind and am need a vehicle quick so that I can get back and forth to work because of rust on my suv. I was told that it’s not financially feasible to make repairs on it. Sad, because I really love my truck; it has never let me down. Till now. Saw a vehicle on Cars.com that is actually a step down from mine and inquired about it; great turn around time with the follow up piece. I was offered $700 for my trade in sight unseen. Why? “Rust.” I get it, ya can’t make money on a “dead” vehicle. Moving on... With the loss of my husbands’s income and almost facing a foreclosure, cash has been tight, but we’re getting there. The credit inquiry the “bank” did, set my already fragile credit score back some FIFTY (50) POINTS. THAT, gentlemen, I did not need. To top it off, we had to wait the weekend to receive the bad news with no explanation of WHY...As a result, it’s going to be even more difficult for me to get into anything that I can afford on my salary alone. My question is, WHY list vehicle with an unobtainable/unrealistic monthly payment (no criteria stated, ie, money down, trade in, etc) if you’re NOT going to follow through and honor it? Based on your ad on Cars.com, and the monthly payment listed, I can afford the payment...I can afford way MORE than that actually. So, what’s really going on here? Thank you gentlemen, for a less than stellar experience.

Did you find this review helpful?

AWESOME DEALERSHIP

Overall Rating:

5/5

Customer Service:

5/5

Buying Process:

5/5

Quality of Repair:

N/A

Overall Facilities:

5/5

Reviewed by BOB AND BRENDA WEAVER
in Lititz,PA.17543
December 02, 2015

Just want to let you know our experience at Tom Masono Lincoln was not a ordinary experience!We had a very knowledgeable salesman (Richard Nolt) and was not pushy. I would highly recommend this dealership to anyone and this salesman as well. Everyone was acomodating and helped us out with all the questions we had since this is our first Lincoln and I'm sure it won't be our last.

Did you find this review helpful?

Show all dealerships that carry: Ford, Lincoln

Pictures of Tom Masano Ford Lincoln

Picture of Tom Masano Ford Lincoln in Reading

Dealership Contact Information

Tom Masano Ford Lincoln 1600 Lancaster Ave
Reading, PA 19607

Sales: 888-258-7484
Used Cars: 888-699-1689

Sales Department Hours

	Sun	Mon	Tue	Wed	Thu	Fri	Sat
Open	Closed	8:30am	8:30am	8:30am	8:30am	8:30am	8:30am
Close	Closed	8:00pm	8:00pm	8:00pm	8:00pm	6:00pm	5:00pm

Service Department Hours

	Sun	Mon	Tue	Wed	Thu	Fri	Sat
Open	Closed	7:30am	7:30am	7:30am	7:30am	7:30am	8:00am
Close	Closed	5:00pm	5:00pm	5:00pm	5:00pm	5:00pm	1:00pm

View Larger Map & Directions

New Car Locator New Car Inventory for Tom Masano Ford Lincoln in Reading, PA, 19607 by make:
1 2019 Ford EcoSport Vehicles
2 2019 Ford Edge Vehicles
3 2019 Ford Escape Vehicles
4 2019 Ford Expedition Vehicles
5 2019 Ford Expedition Max Vehicles
6 2019 Ford Explorer Vehicles
7 2019 Ford F-150 Vehicles
8 2019 Ford F-250 Vehicles
9 2019 Ford F-350 Vehicles
10 2019 Lincoln Continental Vehicles
11 2019 Lincoln MKC Vehicles
12 2019 Lincoln MKT Vehicles
13 2019 Lincoln MKZ Vehicles
14 2019 Lincoln MKZ Hybrid Vehicles
15 2019 Lincoln Nautilus Vehicles
16 2019 Lincoln Navigator Vehicles
17 2019 Lincoln Navigator L Vehicles

Certain specifications, prices and equipment data have been provided under license from Chrome Data Solutions ("Chrome Data").© 2019 Chrome Data Solutions, LP. All Rights Reserved. This information is supplied for personal use only and may not be used for any commercial purpose whatsoever without the express written consent of Chrome Data. Chrome Data makes no guarantee or warranty, either expressed or implied, including without limitation any warranty of merchantability or fitness for a particular purpose, with respect to the data presented here. All specifications, prices and equipment are subject to change without notice.