Paoli Ford

Worst dealer experience of my life. I had previously purchased two brand new vehicles from this dealership. But being a repeat customer did not matter because I ordered my third brand new vehicle from them and waited four months for it to come in. They had quoted me a price on my trade-in when I placed my order in writing. But now that the vehicle I ordered has become popular. They wanted to reduce my trade value by $6000 when I told them to just leave the trade off the deal they refuse to let me purchase the vehicle that I had ordered and waited for. Unreal

I’m updating my review to a 1-star because my experience has been frustrating. I felt disrespected during the sales process, especially when trading in my van, which was in better condition than the one I received. Once I drove off the lot, issues began immediately. The fan control knob was broke and while trying to get it to work it came off. I went back to the dealer and told Christ about it. He said they would need to tear the whole dash apart to fix it, so we made a deal that to make it worth my 3 hour drive they would also install my backup camera/radio system for free. (I paid for the system) On the way home, a tire sensor light turned on, revealing the front tires were nearly bald—unsafe for driving. After some back and forth, they agreed to replace the tires if I paid for one. Additional problems arose with the ignition and airbags, leading me to deliver the van for repairs while driving a rental that wasn’t suitable for my family. They went back on the deal and wanted to charge me for installing the camera and said they only agreed to install the radio. They wanted to charge me for 6 hours of labor which took me less than 1 hour to install on my own. It was way easier than they made it sound. Chris, the sales manager, kept asking for a duplicate title and stating my tags would be released after they got it, creating confusion with my bank. They attempted to make it seem like it was my responsibility to get a duplicate title, which doesn't sound legal to me. After several weeks of excuses regarding titles and tags, I finally confronted them on it and their story changed. Now it was New York's fault and they were waiting on a title. As I prepared for a family vacation, I discovered I needed a Maryland safety inspection, which wasn’t communicated earlier when they were taking my money and my amazing Toyota Sienna. I had to pay extra for this, and the van failed inspection due to brake issues—after being told it had passed. I’m now seeking a refund for unexpected repair costs and feeling misled throughout the entire process. They refuse to pay for the Maryland inspection even though I already paid them for tags and title, no hassle out the door. Which at this point should also be refunded. I may update my rating again since they seem to respond only to ratings and not actual humility and honesty.

Went to the Pacifico Ford dealer in Broomall. They said they will not work on any vehicles that are 15 years or older. I went to Matthews Paoli Ford and had them work on my 2005 Ford excursion. I didn’t know that good mechanics existed like they have over there what a wonderful place it cost money but it’s worth it! The diesel mechanic there Christopher is unbelievably knowledgeable and good. Had a great experience. Had my Truck worker on over there and have had zero problems. I’ll be going there again if I have any issues thank you Matthew Paoli Ford. If you’re looking for the best forget about the rest, go to Matthews Paoli FordI’ll