100 W Lancaster Ave
Paoli, PA 19301

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Sales: 877-229-8298

Used Cars: 877-262-8412

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 4:00pm

Reviews of Paoli Ford

Overall Rating:

4.2 (out of 5)

98% recommend this dealer

857 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Went to the Pacifico Ford dealer in Broomall.

Reviewed by Keith Stewart from Bryn Mawr, PennsylvaniaNovember 12, 2024

Went to the Pacifico Ford dealer in Broomall. They said they will not work on any vehicles that are 15 years or older. I went to Matthews Paoli Ford and had them work on my 2005 Ford excursion. I didn’t know that good mechanics existed like they have over there what a wonderful place it cost money but it’s worth it! The diesel mechanic there Christopher is unbelievably knowledgeable and good. Had a great experience. Had my Truck worker on over there and have had zero problems. I’ll be going there again if I have any issues thank you Matthew Paoli Ford. If you’re looking for the best forget about the rest, go to Matthews Paoli FordI’ll

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

The staff is always professional and pleasant to work

Reviewed by A ThompsonOctober 08, 2024

The staff is always professional and pleasant to work with. I never feel pressured to do anything more than I took the vehicle in for.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Through my search for a Mercedes Benz CLA 250, I stumbled

Reviewed by rachellynnhainJuly 02, 2024

Through my search for a Mercedes Benz CLA 250, I stumbled upon a 2018 of the same make and model for sale at Paoli Ford for the price of $ 22,295.00. I took a test drive along with salesman, Charles Naivar, who I might add, was very congenial and sincere. I went forward with submitting my credit application only to find the finance manager, Joshua Camacho, "claimed" his only response was not indicative of other offers I have received. He continued to argue this while trying to act like he was working in my favor when he was clearly a "coaster". Truly devastated by his lack of effort, I reached out to the General Sales Manager, Steven Sharkey on at least “three” different occasions (email and phone) and he NEVER returned my calls or email. As a result, I cannot recommend this dealership and I can only recommend Charles Naivar as a top-notch salesman who probably needs to work for a superior dealership. Shame on Paoli Ford’s finance worker who simply is incompetent! Update: I traveled to NJ and bought a 2019 Mercedes Benz CLA 250 with slightly higher miles and it was a wonderful experience! Plus, I was able to get a good rate and this car was listed more appropriately along with a finance team and General Manager who congratulated me and was present to answer any questions or concerns! This is a model Paoli needs to follow since they are lacking!

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Paoli Ford

Paoli Ford has been a Ford dealer in Paoli Pennsylvania since 1921. Our Sales Service Body Shop Parts Rental and Quick Lane departments enable us to provide complete automotive services to our customers.

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