Blaise Alexander Ford of Mansfield

I had an appointment to test drive a vehicle, and when I got there, the vehicle wasnt ready for me to test drive. It took well over an hour before they had the vehicle ready, and the keys available to test drive. On top of that, the sales person Derek wasn't very helpful. Gave me a very low offer on my trade in, wouldn't move on any of the numbers for a new vehicle. Overall he just didn't seem ambitious to make a sale.

I had a excellent experience with the gentleman that waited on me and he was very helpful to me and trying to keep me in my parent price range. He tried his hardwst.

I would not buy or service a vehicle here again. I bought a used f150 from them with all sorts of issues before they made repairs prior to purchase. I stayed consistent in asking for updates, which when it comes to getting solid communication- particularly with their sales manager Cameron who didn’t even come for the sale of the truck and hasn’t returned my call surprisingly.. Once they completed repairs they mentioned they had a ‘VIP’ set an appointment to see and if he doesn’t buy I’m next in line. Right there I should have walked away. During sale I mentioned multiple issues that weren’t mechanically address or followed up on until I pushed on it. I waited over three hours for a ‘detail’ which was a joke. Only partial vacuum, spray down. Had wiring hanging from pod lights, exhaust clamps missing, coolant low. They wouldn’t budge on pricing even though they made 20k between the sale and my trade in. They filed my paperwork wrong and wasn’t at all thorough which they still haven’t called me back about. Gave me a loaner to address repairs, I had suspicions for coolant intrusion in heads which I took pictures of some combustion chamber prior to giving them the vehicle with questionable scoring. That give it back saying the tested everything and used borescope to check chambers. Well I knew that was a lie because I did the spark plugs and the ignition coils had not been removed- mounted bolts broken taking them out. All documented which I may end up reporting after a evaluation. All in all a bunch of liars who don’t value customers.. unless you’re ‘VIP’ that is.