STAY AWAY!
Reviewed by No More "We Owe"
in Malvern, PA
December 10, 2019
Purchased a "Certified" Kia Sportage SX model for approx. $25,000. Because of cosmetic and navigation issues, we were given "We Owe" document promising a can of touch up paint and a "SD" card for the malfunctioning Navigation system for our car. You know the rest. Do not buy a vehicle from this dealership BACKED by a "We Owe" crap... After calling the dealership countless times and speaking with whole bunch of people including the so-called manager, John Dunham and our salesman, Brandon Gainer, we are as of today driving a "certified" vehicle that has no navigation and a small pen size "touch up paint" that will cover 1/4 of all exterior defects. HIGHLY DO NOT RECOMMEND!
The Fred Beans experience...WATCH OUT !
Reviewed by SJERSEYJ
in Atlantic City, NJ
August 22, 2019
Being in the market for a used truck, I found what I was looking for online at the Fred Beans Ford dealership in Langhorne, PA in an older Ford Ranger. After reviewing the condition of the vehicle, I negotiated the deal via email after working with both the Internet Sales Manager (ISM) and a Sales Rep (SR). On Friday, 2 days prior to the last day of the month (with Saturday being the last business day of that month), the ISM advised me that he had taken my offer to "upper" management and that it was accepted. I advised that I would offer a deposit to hold the deal until the following day (since I'm 60 miles away from the dealership). I was then advised by ISM that the vehicle couldn't be held until following day, regardless of any deposit made, and that I would need to contact him on Saturday in order to see if the vehicle was still available. After I objected to this arrangement, since we had already come to a mutually agreeable deal, he advised that he would call later that day to take a deposit in order to hold the vehicle until the following day. I was advised that if I came to the dealership early Saturday when it opened that the payment (a cash deal) and delivery process would go efficiently and quickly. On arrival at the dealership at 9AM, I met with the SR, briefly seeing the ISM who introduced himself. From that point I dealt with SR to complete the deal. After agreeing to a deal with the ISM via email and phone conversation for a $7000 total price, the SR presented me with a contract including a number of "add-ons" (eg. window etching fee !) which boosted the price of the vehicle to over $8000 ! I then advised that this was not the deal agreed to and requested she check with the ISM to have the additional charges removed. Once the SR provided me with updated purchase agreement, I was then asked to provide my SS# and make out a credit application. I objected, and asked why would I need to provide this information and submit a credit application when it was a cash deal (albeit a personal business check). The SR advised that it was company policy to do this and was required as part of the deal. At this point, I became angry and advised that I had never had to do this before for any car purchase, but would do it in order to complete the deal. After signing off on the deal and completing the credit app, the SR advised we would need to meet with the Finance Manger (FM) for finalization of the deal. In the meantime she advised that she would have the vehicle prepped for delivery.I then met with the FM and advised him that I had paid for vehicles with a personal check many times before, from $2500 to over $12,000 after providing all required information and was never required to submit a credit app. He advised that it was due to government background check laws regarding terrorism. (Later on, after doing some research, I found that this was a false statement. In reality I believe they just didn't trust me and did this in case the check "bounced"). When asking the Finance manager if I had paid in actual cash would this still have been required, and again was advised that it would be due to government regulations...again false. After quite a while (around 1/2 hour) the vehicle was still not ready to go and I asked the SR what was going on? She advised that there had been an incident and that I needed to speak with the Used Car Sales Manager (UCSM). Come to find out that during delivery prep, dealer staff had damaged the rear driver side of the bed, and they were feverishly trying to "uncrumble" it. To the UCSM's credit, he advised that he would send me a check for $300 as an offset to the damage, and since the damage was not extensive I accepted his offer. In conclusion, I would never purchase a new or used vehicle from this dealership again, since I felt that there were ongoing efforts to try and deceive me throughout my interaction with them them (in negotiation, pricing and outright false statements) !
Overall amazing experience
Reviewed by Brianna
in Yardley, PA
May 09, 2017
This was my first time buying a car from a dealership, and I was nervous about the experience. I've heard so many bad stories about salespeople and the torture of the entire process. I went to two different dealerships before this one and both of them fit my very low expectations, but when I got to this dealership - the difference was incredible. Everyone here was so amazing, kind, and helpful. I could not have had a better experience buying a car from you guys. I highly recommend anyone who needs a car to choose this dealership. Ask for Trish! She was very knowledgeable about every car we looked at, genuinely listened to me, and was very attentive and personalized with her recommendations. I could tell she honestly wanted to help me find the best option, and she was not pushy at all. In addition, she is extremely upbeat and was such a joy to be around. I am so happy with my car, and with my choice of dealership. Thank you all so much again!
