Chapman Ford Lancaster in Lancaster including address, phone, dealer reviews, directions, a map, inventory and more

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Overview
Dealer Reviews

Ford New Car Dealership in Lancaster, PA

Overall Rating

4.8/5

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Thank you for considering Chapman Ford. We're here to provide you with tools that we hope will make buying a car easier. Our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the Ford of your choice. At Chapman Ford our goal is to assist you in making a confident decision. Our friendly, professional staff members are here to answer your questions and listen to your needs. Chapman Ford Lancaster doesn't stop with your vehicle purchase. Our Service Department is staffed with factory-trained technicians, ready to perform everything from regular maintenance to expert repairs.

Need service for your new Ford? Chapman Ford Lancaster's Ford-trained mechanics can help.

Chapman Ford Lancaster Reviews

Overall Rating

4.8/5

245 out of 255 people recommended this dealer

Customer Service:

2.3/5

Buying Process:

2.5/5

Quality of Repair:

1/5

Overall Facilities:

2/5

Stand behind your work

Overall Rating:

1/5

Customer Service:

1/5

Buying Process:

N/A

Quality of Repair:

1/5

Overall Facilities:

1/5

Reviewed by Ira Koser
in Lancaster
January 16, 2019

The only reason this is a 1 star is because 0 star is not possible. I picked my truck up after a state inspection and an alignment 12-26-18 the truck drive worse then when i dropped it off. Making noise that i have never heard before. I notice I have severe positive chamber in my passenger front wheel. I first notified Chapman of the issue 1-5-19 went into the dealership 1-8-19 only to be told nothing is wrong and its safe to drive. Now the noise and safety concerns are at an all time high. I called Chapman last night only to be told "Its because your truck is old, other things probably need replaced". I took a flashlight last night and looked in the wheel well only to find that there are loose bolts. To think that i have been driving this truck now over 300 miles with a loose upper control arm putting my family, myself, and other in harms way is completely unacceptable. Not to mention what the loose bolts may have done to other parts of the truck as well. Chris in the service department does not deserve the position he has, his customer service and level of professionalism is down right discussing. I have been a loyal customer to Chapman since i bought my truck from them 6 years ago. Because they are not willing to stand behind there mistake and the down right nasty customer service that i have experienced I will no longer do business with them.

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Ripped off

Overall Rating:

1/5

Customer Service:

1/5

Buying Process:

1/5

Quality of Repair:

1/5

Overall Facilities:

1/5

Reviewed by Casey Cramer
in Quakertown
August 29, 2018

If you don't like the money you work so hard for this is the place for you. This place is filled with snake oil salesmen

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Great Shopping Experience for First Time Buyer!

Overall Rating:

5/5

Customer Service:

5/5

Buying Process:

5/5

Quality of Repair:

5/5

Overall Facilities:

5/5

Reviewed by WhatADoll920
in Lancaster, PA
April 21, 2015

Having never purchased a new car before, my husband and I were not sure what to expect. Chapman Ford made our buying experience a personal one and even put a bow on the car for my birthday! Could not be happier with the service that Tim T and the whole Chapman Ford team gave us!

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Picture of Chapman Ford Lancaster in Lancaster

Dealership Contact Information

Chapman Ford Lancaster 1485 Manheim Pike
Lancaster, PA 17601

Sales: 888-881-8570
Used Cars: 888-882-2640

Sales Department Hours

	Sun	Mon	Tue	Wed	Thu	Fri	Sat
Open	Closed	9:00am	9:00am	9:00am	9:00am	9:00am	9:00am
Close	Closed	8:00pm	8:00pm	8:00pm	8:00pm	8:00pm	5:00pm

Service Department Hours

	Sun	Mon	Tue	Wed	Thu	Fri	Sat
Open	Closed	7:00am	7:00am	7:00am	7:00am	7:00am	8:00am
Close	Closed	5:00pm	5:00pm	5:00pm	5:00pm	5:00pm	4:00pm

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New Car Locator New Car Inventory for Chapman Ford Lancaster in Lancaster, PA, 17601 by make:
1 2019 Ford EcoSport Vehicles
2 2019 Ford Edge Vehicles
3 2019 Ford Escape Vehicles
4 2019 Ford Expedition Vehicles
5 2019 Ford Expedition Max Vehicles
6 2019 Ford Explorer Vehicles
7 2019 Ford F-150 Vehicles
8 2019 Ford F-250 Vehicles
9 2019 Ford F-350 Vehicles

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