Haldeman Ford of Kutztown

Being new to the area I used Haldeman because of it's close proximity to my home. Discovering they had a valet service changed the game! Discussed my issues with service in person and scheduled service. They actually came to my home picked up my car and delivered it for absolutely no charge and no hassle. I had my car detailed as part of my service and it was like getting a brand new car delivered to my driveway! I am over the top happy with this dealership and will be a forever customer.

I had a horrible sales experience. I’m local and went in because they had a 2022 king ranch explorer (exactly what I was looking for). They wouldn’t budge on price at all even though the vehicle had 50,000 miles. They told me “Oh an employee was driving it and that’s why the mileage is so high.” First off that’s not my problem. Maybe you shouldn’t have let them drive it if you wanted to sell it for the price it was listed at. Maybe they didn’t believe that I was a serious buyer because I am on the younger side or maybe it was because I wanted to use my own financing (I was already preapproved with a check in hand). So instead, I drove 2 hours north to the poconos and got the same vehicle with 12,000 miles for $7,500 less than what they were trying to sell their explorer for. I would’ve taken my explorer back for services if they had worked with me on price but I will gladly drive to Hamburg for service instead since they were so unwilling to cooperate. They sat on that explorer for MONTHS, maybe even a year. Dropping the price MULTIPLE times after I had gone in.

Always top service, fair price and professional , all personal are welcoming and friendly. Top notch