John Kennedy Ford Jenkintown

Hello Mr. Kennedy, My name is Michael Duretz. An unfortunate issue happened when I dropped my 2017 Ford Explorer off for service at the John Kennedy dealership in Jenkintown. I was called and told that while an employee was driving my vehicle, it was involved in an accident. A person hit my car from behind causing over $11,000.00 in damages. When I went over to see the damage, I not only noticed the damage in the back of my vehicle, but I was very surprised to see some minimal damage near the driver’s door as well. I agreed to have the body shop at the dealership repair my car and to my knowledge, all was covered by the insurance company representing the other driver. I picked up my vehicle on Wednesday, July 3rd and noticed that they did a good job repairing the back but the front was less than perfect. There is a significant gap that is not on the other side. As you know, whenever a vehicle is involved in any kind of accident, there is a report made on Carfax. This will negatively affect my vehicle's trade in value but no one at this car dealership cared at all. Unfortunately, during all of this (five weeks total) I am extremely disappointed that I felt very intimidated by the service manager and the store manager as well. They thought of this issue as something of a nuisance and I was treated in a very unrespectful manner whenever I attempted to communicate with them. At one point, the collision manager, Scott Alabrodzinski had the audacity to accuse me of some kind of insurance fraud. You have no idea how this has affected me. I've been loyal to this dealership since owning the car and the treatment I received is completely unacceptable, therefore, I felt the need to contact you. Again, this was no fault on my part whatsoever, but the service manager as well as the dealership manager certainly made me feel as though it was. I hope they never, ever treat another customer the way I was treated. It was despicable. Sincerely, Michael

I’m not satisfied with the quality of work done to my car I was told that they could not fix my car after having it for a month this was the second time my car was in the shop for the same thing and still not fixed courtesy was great but disrespectful sense my car still has not been fixed. I need my car fixed or another car in replacement.

Staff Member in service department was smug and disinterested. Car has not been repaired properly for the same issues in over four years and now they are charging $125 diagnosis fee and no loaner and they can’t even look at the car til next week! it’s a lemon. I have tried to be nice. I’m done- this place stinks. They don’t really care about the individual customer. It’s their bottom line. I’m so disappointed. The