Wayne County Ford

Not good the guy who I talked to about there vehicle I was inquiring about talk to me like a xxxxxxx no people skills very mean wouldn’t recommend him to no one

Strike 1 - I bought a brand new truck and after 115 miles it would not start. Strike 2 - Ford roadside assist was over a 3 hour wait so I called AAA and they came within the hour and towed it to the dealership. Strike 3 - The service department kept giving me lip service and they actually lied to me, they said they had a tech working on it but I could see through my app that they never even stated the truck. When I called them out on it they finally went to start my truck to work on it. They never once called me back to let me know know what was wrong with the truck and the manager had the audacity to claim I called 10 times a day so they didn't have to call me. To be honest, I called once a day around 3pm in the hopes someone would tell me the truth about what was wrong with the truck and give me a real time frame as to when the truck would be ready. he then said "You can pick up your truck but I don't know if it would be ready" I have never been treated so poorly after spending over 100K on a vehicle. All the poor reviews on this site are basically about how horrible the service department is and they would all be right. The should fire the service manager and hire someone who actually cares about costumer service.

Buyer beware. Wayne County Ford. Bought used vehicle a year ago from this dealer. Was shown “a Carfax”, no concerning issues. Ran Carfax recently for potential trade. Report shows structural damage, and theft recovery vehicle.report shows vehicle was bought at auction with a structural damage notice. Dates of damage and theft were long enough ago that there would be zero reason for them not to be on a Carfax. And all issues occurred prior to my purchase of the vehicle.No branding on title to indicate the theft. Structural damage or theft was not disclosed at time of sale. Carfax that I was shown was not given to me for my records at the time of sale. Lender stated they would have never approved transaction if they had known the issues. Checking with other dealers, they will not touch the vehicle even as a crazy low trade value. Experienced car buyer of both new and used vehicles, not a desperate buyer. I would never have bought the vehicle had I known the true history. I had no reason to doubt the Carfax I was shown at the time because I have had good experiences with them in the past (or so I think), as they are a fairly reputable dealer in this area. Dealer is willing to take the vehicle on trade at a very low price as a resolution, of course given the history of the vehicle. Do not trust the dealer Carfax, or anything they tell you about a used vehicle. I do not recommend.