Luther Ford

I can't say enough about Beth and the exceptional service she provided. From the moment we connected, she was caring, attentive, and truly invested in helping me change my life. Her dedication and support made all the difference, and words can’t fully express my deepest gratitude for everything she and her team have done for me. If you're looking for someone who goes above and beyond, Beth is the one. She’s truly a life-changer!

So now that the truck is home, I just want to say that Luther Ford Lincoln is low down to the core! They lied to my corporate caseworker and said all the scratches were out of the truck and they were not! They refused to take responsibility even though Ford Motor Company said it was, multiple times, I have emails to prove it! We were then told that either we take it or walk away from it. If we would have walked away, we couldn't have received another truck until at least 2023 because order banks are closed . Big eff you to us. Even though they signed for the truck off the trailer and knew since 4-5-22 that this truck had scratches...BRAND NEW TRUCK WITH 6 miles when it landed! And this was a lemon buyback purchase to boot! We have been in this since DECEMBER y'all! When this started to happen, the left us hang to dry to go against corporate, and we made it through without them. No one wanted to step up and help us, this was a stressful and LONG ordeal! Also it was "cleaned" and by all means if taking off plastic and throwing new carpets over dirt and debris is clean, well then I'm baffled. And shoving loads of compound into the scratches to try and hide them and it was sloppy to boot. I was still wiping wax off it when we showed up. They waited until last minute even though they knew the whole month. We had to take it for a test drive to our body guy and fortunately he can pretty much fix them BUT it's on our dime! Come to find out ford warranty doesn't cover scratches which was a mistake on ford customer services end. We're happy with the truck, but extremely appalled at the way we were treated by certain staff at Luther Ford. They were ignorant, rude, defensive and in denial. We really wished we could have had this truck dropped elsewhere and we tried and it couldn't happen, because other places would have fixed it immediately!

I drove over and hour each way to purchase a vehicle that was listed on two different website including their own at the window price. I also have an email from an employee there stating the price was the window price. When I got there they added another 3 grand to the window price and said it was market value. Clear bait and switch, false advertising. When I told the salesman to look at their website and even the email from their employee he said it was a mistake and that they could take the brand new car to auction and get 2k over the sticker price. I wasn't asking for the world but a fair trade in value and window price which was confirmed before the drive.