Robin Ford of Glenolden

As described previously, I had taken my 2021 Ford Ranger , the 5th car iwhich I purchased from Robin Ford in for service. I needed an inspection and address a few factory recalls and get a computer upgrade, which was all covered. I was only responsible for the inspection. The next day my truck after i came home, my truck overheated and I needed to have towed back to the dealership. I was told that an oil change that I had previously from an outside agency must had not replaced a cap. Which caused the overheating. I explained that my oil change was 600 miles in, and I believe this would have happened much sooner. The service department disagreed and still charged me 170.00 I was not happy with the service department. I then went to the sales office and explained what happened to me. They were very sympathetic and offered me a free oil change next visit. I appreciated this, however I felt they should have not od charged me, especially a 5 time customer. I do believe I should have been given the benefit of the doubt. Since then the general manager called and explained that he believes that although he feels the service department was not at fault, he would offer me 170 dollars worth of free oil changes... I appreciated this, but felt that thry should have just credited my credit card the amount charged. There is definitely room for doubt about who could have caused this, however I would have, if I was the general manager, credited a repeat customer. I find this very unsettling and will not he using Robin Ford in the future. For 170.00 worth of good will, they lost a 5 time customer and all the good will from this event. Im reasonable and would have even accepted a 50% credit, but to be offered oil changes is just, I feel, placating the situation. I could and will never recommend Robin Ford because of their handling of this situation. I gave them my loyalty, whete is theirs in return. Jack Palermo

Pleasant, helpful, considerate, kind. We knew what we wanted, but was offered different options that we found very exciting as well.

Sent several emails asking for to se pictures of a vehicle. And all I got back was “Did you receive the pictures yet?” When I responded no, I received an email with no message. This went in for several emails with different salesman asking if I received pictures. I just gave up.