Koch 33 Ford

Had my truck in service for a transmission service ($350) now transmission is leaking. Brought it back and they wanted to charge me $220 diagnostics plus cost of the repair. They checked it and said it was leaking but has nothing to do with the service they did. My transmission was not leaking before their service, what a bunch of crooks! Won’t go back again, am very disappointed because have purchased several vehicles from them and always had them serviced there.

Worst experience ever with a car dealership.  Made an appointment two weeks ago to get a part for my vehicle.  Never given a price or asked, just wanted to get it repaired.  I go there this morning and the person at the counter wants to work up a quote.  She gives me the pricing and then says the part has to be ordered can I come back tomorrow.  I work at a small company and wasted the whole day to get my vehicle fixed and they don't even have the part on order.  THEY KNEW WHAT WAS NEEDED FOR THE REPAIR.  I didn't make an idiot of myself, but I said to the girl you have to be kidding, why would they not have ordered the part?  The reply was good question.  Didn't even receive an apology, just wanted to know if I wanted them to order the part.  Of course I said no.  What a waste of time working with these folks.

I purchased a used 2023 Honda Civic from this dealer. I was not informed until all the sales paperwork was signed that there was only one FOB for the car. I was resigned to paying for a duplicate, but attempts by a locksmith and my local Honda dealer to make one were unsuccessful due to something interfering with access to the module that controls the FOB. Koch did offer to have their service staff try to pinpoint the problem, but after a feeble attempt, that indicated they couldn't find any issues. I returned to my Honda dealer, who after 3 hours of troubleshooting, and $600 of labor cost, discovered stereo wiring, installed by the previous owners, was interfering with the cars electrical system. This was on top of the $250 to buy a FOB and have it programed. Several attempts to have Koch reimburse me for the labor cost I incurred fell on deaf ears. Obviously, they don't stand behind their vehicles, or honor their 30 day warranty on used vehicles. Buyers beware!