Ford
New Car Dealership in Columbia, PA
Overall Rating
4.8/5
Read dealer reviews
Chapman Ford Columbia
Many people look for the largest Ford dealer in Lancaster, the best Ford dealer in Columbia or the #1 Ford dealer in Pennsylvania, and believe it's the place to go for the best deal. We're here to provide you with tools that we hope will make buying a car easier. You can browse our inventory - new or used - get a quote, fill out a credit application, value your trade or make a service appointment. So start your search here where we believe you'll find the selection and price you're looking for. We're Chapman Ford Columbia, and we're here to help you.
Serving Central PA - Harrisburg, York, Lebanon and Lancaster
And for service for your new Ford, Chapman Ford Columbia is the place to go in Columbia. Chapman Ford Columbia has certified mechanics that can help keep your new car up and running. Keeping your car running safely is important to you, right? So make sure to use the experts for your service needs!
Chapman Ford Columbia Reviews
Overall Rating
4.8/5
73 out of 76 people recommended this dealer
Only Good Service when you don’t have a problem.
Reviewed by Ford no more
in York PA
January 25, 2021
I have purchased 4 new vehicles from Chapman since 2016. From a sales and service perspective I was always very pleased.... that is until now. In July 2020 I purchased a brand new Ranger Lariat. The sales staff went over and above securing the vehicle for me. Shortly after I took possession I noticed a drivetrain vibration. I have taken it back 5 times and the didn’t have an answer. The service department contacted the Ford hotline and they were told “this is an undesirable characteristic of the vehicle “. That is when the Chapman customer service stopped. The refused to provide documentation acknowledging the vibration problem; and ignored multiple attempts to contact them for assistance in coming up with a solution. Jason Ummau the owner, who I had corresponded with on several occasions (when I was giving atta boys) refused to reply to 4 requests for assistance and as of today, even blew off the Ford Corporate Customer Experience team representative who attempted to contact him 3 times. No I’m going to have to file a Lemon Law complaint, when all I wanted Chapman to do was advocate on my behalf. Moral of the story.. as long as you’re giving Chapman money they’re not bad to deal with. But if you have a problem...sucks being you.
Chapman Ford Columbia
Reviewed by Skye Schuyler
in Lancaster, PA
January 23, 2021
Tyler King was terrific to work with. I was extremely pleased with the service I received in my new/used car purchase. I would highly recommend working with Tyler if given the opportunity. Thank you, Tyler
Thank You Brad H
Reviewed by Jim W
in Manheim Pa
January 28, 2015
Thank You Brad Hollinger for the great, fast and friendly car buying experience . I'm very happy with my new purchase and I am very happy with the great deal I got from Chapman of Columbia . I will buy all my new or used vehicles from Chapman of Columbia and Brad from now on . Working with Brad ,Tony and Jason I felt very comfortable and welcomed. I will be looking forward to bringing my Mustang in for regular scheduled maintenance. Thanks again Jim W
