1120 W Front St
Berwick, PA 18603

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Sales: 888-419-9170

Used Cars: 888-482-7193

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 12:00pm

Reviews of Ken Pollock Ford

Overall Rating:

4.6 (out of 5)

98% recommend this dealer

314 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Jesse did a great job locating the make and model I was

Reviewed by Dave Miller from Benton, PAApril 26, 2024

Jesse did a great job locating the make and model I was looking for. It only took a couple days to get the Expedition delivered, and then Jeff continued the excellent experience by making the purchase smooth and efficient. I love my 2023 Expedition Platinum!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi Dave! Thank you very much for this wonderful review. It was our pleasure to have been able to find you just the vehicle you'd been looking for. If you need anything, we're here oft you. Enjoy your new Expedition!

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Maximum rating = 5

5.0 (out of 5)

I do not usually write reviews.

Reviewed by Wayne H. from Stroudsburg, PAFebruary 07, 2024

I do not usually write reviews. I will not go into the nitty gritty details, but feel the need to give a "shout out" to the Ken Pollock Ford team (especially Jeff Ohm and Bill Uren) for their exceptional dedication to customer satisfaction. To me, the measure of a place I want to do business with is not that a single smooth sales or service experience, but how do they respond and handle it when there is an issue or complaint. In my case, there was an issue and the Ken Pollock Team immediately stepped up to address it. They were non-confrontational, listened to the complaint and were reasonable in arriving at a mutual resolution while taking into account that I traveled more than 1 hour away. For that I am thankful and grateful to the Ken Pollock Ford team where I am willing to go on the record with a formal recommendation. Based on this experience, I would certainly travel again to do business with them again!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi Wayne, Thank you very much for this wonderful review. While we try our best to provide and excellent experience, sometimes issues do unfortunately occur. We are very pleased to have been able to work with you to get yours resolved. Don't hesitate to reach out should you need anything further. We're always here for you! Thank you again for these kind words and recommendation. Have a wonderful day!

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Maximum rating = 5

5.0 (out of 5)

We traveled about an hour and a half to check out the

Reviewed by SGODSHALL52December 20, 2023

We traveled about an hour and a half to check out the Toyota Highlander. The car was beautiful. The team at Ken Pollock Ford was very accommodating. Our salesman, Jeff, was very professional and helpful. I would definitely buy from Ken Pollock Ford again.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Hello! Thank you for traveling to work with us and for this wonderful review! We are happy to hear you are enjoying your Highlander and had a great experience with Jeff. We are here if you need anything. Have a great day!

Overall Experience 5

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Maximum rating = 5

About Ken Pollock Ford

Welcome to Ken Pollock Ford in Berwick PA also serving Hazleton PA and the surrounding areas. When you begin your new vehicle search for a Ford we are sure to have what you want in our inventory. If you are in need of a spacious Ford Expedition or Edge will give you all the room you need. If you are looking more for a sedan or vehicle that is very good on gas then you can look into the Ford Fusion. When it comes to towing capacity and an all around top of the line truck the Ford F-Series is the #1 selling truck. We have a great lineup of Ford F150 and F250 trucks ready for you. We also have a large inventory of used vehicles

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