Northside Ford

I purchased a 2016 Ford F150 on December 10, 2025. I did not take the truck home the same day because it had a front pinion seal leak that needed to be addressed. I brought the truck home December 13, 2025 and on my way home I noticed the moonroof was not seated properly because I could see daylight out of it. I took it to a nearby Ford dealership and they stated the track on the moonroof is broken and needed repaired to close properly. Unfortunately, the repair costs around 5,000 and they stated the front pinion seal is still leaking. I left a message with the sales manager but never received a response. I did get in contact with Tyler Orth who sold me the warranty on 12/24/25. He was very helpful and said he would have a resolution by the beginning of the following week after he spoke with the owner of Northside Ford. I have not received any response since 12/24/25. I have emailed and left multiple voicemails. This is my son's first car and was hoping to get these known issues addressed in a timely manner. Lack of communication seems to be a reoccurring theme at Northside ford. I don't understand how this is acceptable. Any response would be greatly appreciated.

They have had my truck for over a month. Simple repair DEF heater, oil filter, Check breaks. 900.00 diagnostic charge. Won't start any repairs for another week or so. Told them I just wanted to pick my truck up, now I have to find a service center that will actually work on the truck.

Curtis saved the day! My Dad has dementia. We had just gone out to my Ford Explorer from a weekly lunch with his buddies at a restaurant about 10min away from Northside. My key fob suddenly didn’t work. I called AAA and they would only be able to tow us to a dealership to make a new key fob. I called Northside and they went above-and-beyond offering to come to us with a battery. Curtis quickly arrived, checked out my fob, and installed a new battery. Saved my Dad and me from what have been a probable 3hr-4hr ordeal, that would have completely confused my Dad. Curtis from Northside made it take only a mere 20min. Outstanding customer service!