2833 Washburn Way
Klamath Falls, OR 97603
Sales Department
| Sun | 10:00am – 5:00pm |
| Mon | 8:30am – 7:00pm |
| Tue | 8:30am – 7:00pm |
| Wed | 8:30am – 7:00pm |
| Thu | 8:30am – 7:00pm |
| Fri | 8:30am – 7:00pm |
| Sat | 8:00am – 4:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 5:30pm |
| Tue | 7:30am – 5:30pm |
| Wed | 7:30am – 5:30pm |
| Thu | 7:30am – 5:30pm |
| Fri | 7:30am – 5:30pm |
| Sat | 7:30am – 4:00pm |
See all dealerships near Klamath Falls, OR that carry Ford
Showing the most recent reviews from Cars.com and DealerRater.
No customer service from this dealership.
No customer service from this dealership. Mishandled my mailing address to Ford Credit. Offered a rebate but never received. Just a scam. No calls to dealership ever returned. Never except calls. Blocked me from comment on Facebook. Tim in finance made these errors. No help from salesman Tyler Scott. Buyers go to Medford. The rating should be zero.
Dealer Response
We acknowledge your review and are currently looking into the events you’ve detailed.
Maximum rating = 5
Safety issue
Bought a 2017 F150 from Lithia in Bend. A few months later the wipers stopped working, and I took the truck into Lithia Ford of Klamath Falls to get them fixed. A few months after that, the driver's side wiper flew off the truck while driving down the highway in the rain. Klamath Falls Lithia wanted another $140 to fix the wiper. I expressed my opinion to the service manager Kevin that I did not feel that I should have to pay for it. His response included "I'm doing you a favor by not charging you the $160 diagnostic fee." He quickly ended the conversation. It is worth noting that this is the second truck I have purchased from Lithia dealerships in the last two years that had safety issues on the road. Read through the reviews and you will find that Lithia consistently provides some of the worst service in the industry, thus why they are one of the few major dealerships that is not accredited by the Better Business Bureau. Save yourself the headache and spend your money with a dealer that values their customers.
Dealer Response
Thank you for your feedback. We are presently looking into this matter, and encourage you to contact us directly to provide a bit more insight into what happened.
Maximum rating = 5
Safety issue
Bought a 2017 F150 from Lithia in Bend. A few months later the wipers stopped working, and I took the truck into Lithia Ford of Klamath Falls to get them fixed. A few months after that, the driver's side wiper flew off the truck while driving down the highway in the rain. Klamath Falls Lithia wanted another $140 to fix the wiper. I expressed my opinion to the service manager Kevin that I did not feel that I should have to pay for it. His response included "I'm doing you a favor by not charging you the $160 diagnostic fee." He quickly ended the conversation. It is worth noting that this is the second truck I have purchased from Lithia dealerships in the last two years that had safety issues on the road. Read through the reviews and you will find that Lithia consistently provides some of the worst service in the industry, thus why they are one of the few major dealerships that is not accredited by the Better Business Bureau. Save yourself the headache and spend your money with a dealer that values their customers.
Maximum rating = 5
The moment your walk into our showroom which features the latest Ford SuperDuty Commercial F-150 Fiesta Fusion and Explorer models available we intend to help you find a new or used car you'll love. But our relationship doesn't end there. Once you drive your new vehicle off the lot you want to make sure that you get as much good use of out of it as possible. That's where our car service and repair center comes in. If you buy or lease a vehicle from us you're getting quality maintenance with certified Ford parts that are also available for purchase. Basically you'll know your vehicle is in good hands from beginning to end.
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