Damerow Ford

I'm serciving my car in Damerow. I'm very satisfied from the service I've got and the alignment on expectation they are doing with me.

I took my vehicle to Damerow for “the works” service and this time I was greeted within 2 minutes. Not bad! I was told this service would take an hour, or an hour and ten minutes at the most. I was finally called at the two hour ten minute mark. I don’t mind the wait but it would be better to under promise and over deliver when it comes to the appointment estimate.

Extremely Disappointed with My Experience at Damerow Ford I came into Damerow Ford in May 2025 as a loyal Ford customer, trading in my well-maintained 2018 Explorer for a 2023 model with the belief I was upgrading to a reliable vehicle. What I experienced instead was months of frustration, poor communication, and ongoing mechanical issues that turned a hopeful purchase into a nightmare. From day one, I reported a knocking noise and other cosmetic defects. I was told it was a minor issue—a loose plastic shield—and it would be an easy fix. That "easy fix" turned into more than three months of back-and-forth, multiple service visits, escalating repairs, and what I was later told was a complete front-end replacement. My vehicle spent more time in the shop than in my driveway. Despite my patience and repeated attempts to work through the proper channels, I was met with delays, unreturned calls, unclear updates, and ongoing mechanical failures. Even after finally getting the car back in late September, the knocking noise persisted. I hoped the dealership would do the right thing and offer a fair trade given the circumstances. Instead, I was told I would have to absorb $3,300 in depreciation plus lose the $800 I got for my original trade-in—even though the vehicle’s issues were present from day one and worsened over time. I was offered only $30,500 for a car I barely drove, and only if I agreed to trade that same day. This was not a customer-caused issue. It was a vehicle that should never have been sold in that condition. I’ve now lost over $4,200 due to a misdiagnosed defect that Ford should have caught in its inspection process. While a few individuals did try to help along the way, the dealership as a whole failed to take responsibility. I walked away extremely disappointed, feeling let down by a brand and dealership I once trusted. I sincerely hope no other customer has to go through what I did.