Butler Ford

Late fall 2024 I took our 2011 Edge into Butler Ford because of brake problems. While the car had been purchased in Minnesota, Butler had been servicing since our arrival in the Valley in 2012. In all fairness, they had done a good job over most of that time though we’d noticed a decline in service attention since the departure of Brian Hail four years ago. That didn’t, however, prepare us for the adventure I’m about to describe. They immediately diagnosed the problem as a major problem requiring a “no longer carried” part with the full issue being estimated at $3500. For seven weeks, as the car resided in the back of their lot, they assured me that they could find the part. When they suggested that I confirm this with Ford Headquarters I did so only to have them insist that no such parts were still available anywhere. Despite this information, Butler insisted that they could “see inventory available in several places” and that they’d be able to have it released to them. Never happened because, as HQ stated this was phantom inventory – it did not exist. So after nearly two months I was notified by Butler that there was nothing they could do to repair my otherwise near pristine vehicle – and that “I could pick it up anytime”. Expressing my frustration to my next-door neighbor - who’s a “car guy”, he called his mechanic at Blue Line Auto in White City and they agreed to take a look. In less than one day they flushed the system and replaced fluids – and a year later I’ve had no brake problems. By the way, it cost me all of $56. I won’t be going back to Butler. Dennis Murphy.

Initially met with Joel, who got us together with Eric, who was a great help he helped us look at the vehicles i had researched and was interested in, then we did the test drive. Drove the truck off the lot a couple hours later after Eric and Jeremy both assisted us in getting the many questions we had answered and resolved. They were patient and helpful. Definitely going back for my next truck and certainly recommend this lot and these gentlemen.

Butler Ford's Salesman, ERIC MILLER, is who I'd refer you to if you're looking to purchase a new vehicle. He's calm, patient, helpful, communicative...regardless how long it takes to get a deal done. Much continued, future success to and for Eric.