Joe Cooper Ford of Edmond

WHO HATES THE ELDERLY OKLAHOMA JOE COOPER FORD THATS WHO.. I found a 2021 jeep online and sent in a message to JERIC HUSON. this guy is a fast talking liar. The car was advertised for 19.699. After I was done it cost me 26.999plus extended warranty and gap insurance. Blake Featherstone told me I would get a 3000 dollar rebate. It has been over a month I haven't heard anything. They just keep lying. The finance person. Rick sanders told me I was buying a basic warranty I found out later it was a premium another lie.im calling consumer protection IF YOU ARE ELDERLY STAY AWAY. THEY TALK FAST AND LIE.

Are salesman was Sergio in used cars he does not return calls after telling you I will call you right back ,2-finance department Sucks we were paying cash for a SUV that was still under Toyota factory warranty and the guy kept trying to sell us the the extra Rip Off warranty (after seven times) I finally just had to leave, I left and the salesman caught me in the parking lot and got me a finance guy that would not try to sell me the finished the deal . The next day I lifted the hood an noticed it was low on brake fluid, antifreeze, windshield washer fluid, this SUV was a Joe Cooper Certified Vehicle and did not check the easy stuff . I had some brake fluid & washer fluid but not red antifreeze called the used car manager & he said to come see him and sent me to the service department to top off the antifreeze so I drive to service and wait 1 1/2 hours to tell me it's not low when on the plastic overflow it is on low . Joe Cooper Ford is the worst dealership I have ever dealt with period .

I bought a 2013 Ford Focus on January 2024. First, they had it online for $5100 but when I got there they said it would be $1000 more than that ON TOP of tax, etc. The salesman, Dilon, said nothing about this until I drove there from Norman. I said I couldn't and wouldn't pay that so he magically made that disappear. Everything went pretty well for a while. Then last week, 6 months after I bought the car, the transmission had problem so I took it back to Joe Edmond for service. The transmission would have been covered under warranty but they said the problem was the clutch which, of course, was not covered. $3800. More than half what the car is worth. I asked the tech if they could work with me on the price since I bought the car so recently. He checked with the sales team and they said "no". They didn't call me or talk to me about it. They made the customer service tech, Riley, tell me. I couldn't take it elsewhere because it had a special transmission that hardly anyone works on. So they fixed it, I picked it up, and I paid. But I asked to speak with the General Manager, Blake, and explained my disappointment about the outcome. He was nice and pretended to care and said he would speak with someone to try to get some of my money back and that he would get back to me personally. Crickets. So this week I texted Riley the tech to say I had heard nothing. He assured me someone would get back to me. Crickets. I understand they weren't obligated to help me. Business is business. But...if they had helped me, even a little, I would have been so grateful that I would have been a long term customer for the life of the car, driven from Norman for oil changes and all other service, and probably purchased my nephew's next car from them. Instead...they lost a loyal and good customer. Unfortunate.