Bob Moore Ford

Bad experience with Bob Moore Ford. Found a 2024 Expedition Max for a good price. $57,062 final price. I'm from out of town so I was talking with Chad Harris. They have a doc fee of $485 that will be added in the description, most dealers have that now days. Some cheaper, some more expensive. When they finally put the numbers on paper the price went up to $58,346. This time I didn't get a call back from Chad, I got called by Dakota. A fast talking salesman telling me his numbers were correct because they have a $799 addendum fee for 1 yr for scheduled mtc, all weather liners, wheel locks, and nitrogen filled tires. I am from out of state so the maintenance is useless, there is already $160 from factory for floor liners on the sticker price. So paying the $799 for nitrogen air in the tires and wheel locks, it was still $1000 more than it should be. I tried telling Dakota that his numbers were off but he insisted they were not. I emailed Chad and got a response saying his salesman made a mistake. I also received a call back from Jason Ackers apologizing for the mistake and that Chad was a new manager. I don't think they offered to take the $1000 mistake off or better yet put the $1000 mistake on them and give me the correct price minus the $1000 extra they wanted me to pay. After that I don't think I could buy a new vehicle from Bob Moore Ford. How many people don't check the numbers over and just think they are giving you correct price.

My sales associate, JC, was very straightforward and very helpful. It was an easy experience working with him.

Glad we “misunderstood” your salesman today and walked out. Ended up getting a nicer, newer truck at Metro Ford of OKC and they were awesome! That was the second time I’ve walked out of Bob Moore Ford. Your salesman kept talking about how great the Bob Moore name is but I haven’t experienced that. You guys are shameful! I didn’t think a dealership could get worse than David Stanley or Joe Cooper, but here you are rocking it! The second time I told your salesman to stop interrupting me, the anger in his face was so satisfying. He was visibly shaking and gritting his teeth. I thought (and was kind of hoping) that he was going to come flying over the desk at me. And then the best part was when he said “I will not have my integrity questioned”. 😂😂😂 You’re kidding me, right? Did you hire a comedian?