Eufaula Ford, Inc.

Had my husbands 2014 gmc truck in for a transmission service and tire rotation. Service Manager Gregg Belcher took care of me and I had a awesome experience. Thanks Eufaula Ford

I SHOULD HAVE KNOWN BETTER! Summer of 2021, dropped by eufaula Ford for oil change, I was told a three week appointment was needed and I went on my way. May 09 2022, I have just moved to the Eufaula area and owing nothing but Fords i was looking for a dealer for Service and Sales. I called and ask if i needed an appointment to have the HAVC blend doors replaced in my 2011 F 250, I was given an appointment date and time of May 18 at 9:00 am. I also noted at the time that while they had the vehical that I also needed an oil and filter changed. After arriving at the dealership to leave my truck for repair, i was told that i could wait in the lobby as they would get right on it. I them reminded the service writer that the blend doors in the HAVC system needed repair and that was the main reason the truck was brought in for repair. I was told that the appointment was for an oil change and that if i wanted them to look at the HVAC system that i would need to bring it back in three weeks. I left as you would expect and vow to never set foot on their property again. Was thinking very seriously of purchacing a new truck in the next few months but this dealership will not ever see my money. POOR DEALERSHIP!

I had targeted a truck to buy and received an offer. After one last search before driving to Tulsa, I came across a similar truck at Eufala Ford. I really liked the color scheme and wanted to check it out. I talked with a sales rep, described the offer I had on the other truck and my trade-in situation. I was told that the boss said there shouldn't be a problem matching the other offer. To be fair, the other offers were above book and they were most likely adjusting the price of the truck I was buying. I took the afternoon off work and after getting there, the appraisal was far less and mentioned things that were just wrong like cruise control not working - it works fine, needing 4 new tires when 2 were almost new. The 4x4 didn't work which I had told the rep before heading there (I even saved the text messages because I thought I might not have mentioned that). There was no counter offer other than adding a couple of hundred back after I mentioned the cruise control does work. I left and came home and sent another offer trying to find a price that worked for both of us because I really liked the truck. Today, I remembered the comment about needing 4 new tires and texted the rep about that and to make another offer closer to what they were asking but they were off today and would follow up on Monday. I was disappointed and kind of surprised. I literally have 4 other dealers asking what they can do to earn my business and Eufala Ford says they'll follow up Monday. My rep and others seem like such nice people but I have to move on.