Jack Kissee Ford, Inc.

We bought a used truck and was so impressed with the quality of the vehicle. It was like buying a new truck. The salesperson was so patient with us. He showed us all the technology and set up the truck so we were ready for the road.We were so impressed how we were treated and will go back,when we are ready to trade again.

We purchased a Ford Expedition in November 2022, as spring came in 2023, the AC would not work. When I called to get the AC fixed, it took a month to get in to get it seen about and another 2 weeks in the shop. When we got it back, it was Breyer but still not what you would expect from a newer vehicle. The AC went back out in July, I called the service department and as soon as they could get me seen was September 9th. My wife has had to drive this thing back and forth to school with temps in August over 100. I will never buy another thing from these shady people. I just drove the vehicle to Oklahoma City, it crossed my mind while almost over here to leave the xxxx thing on side of the road. I’m soaked in sweat. If I can get Steve Kissee on the phone I am going to try and do that, then I’m calling Wells Fargo on Tuesday morning. I also paid 10 grand extra for an extended warranty and a service contract up for an additional 100,000 miles and it seems they don’t give any preferential treatment even when they are selling it to you they tell you if anything ever goes wrong, you never have to wait, just drive the vehicle in and they will get you right in, that was a lie. This has been the worst experience I have ever had after the purchase.

This dealership told my wife and I wrong title information that cost us over $1100. A person's word used to mean something. I dont want to buy a $30k vehicle when they dont stand behind their $1100.