Ford and Lincoln
New Car Dealership in Zanesville, OH
Overall Rating
1.6/5
Read dealer reviews
Services and Amenities
Factory Authorized Service Center
Body Shop
Parts & Accessories
Courtesy Transportation and Shuttle
Business Center
Internet Access
Comfortable Waiting Area
We don't want to make you a customer for a day; we want to make you a customer for life!With Dutro having 3 New Car Franchises & 3 Used Car Lots, we have the vehicle you are looking for. Once you decide on a vehicle, we have access to over 40 Lending Institutions as well as Alternative Financing & Buy Here Pay Here! In addition to our Sales dept, we have a fully staffed competent Service dept to serve you.
Need service for your new Ford or Lincoln?
Dutro Ford Company's Ford-trained mechanics can help.
Dutro Ford Company Reviews
Overall Rating
1.6/5
1 out of 7 people recommended this dealer
Overall Facilities:
2.3/5
Continuing 2 Run Credit Check 1mnth After Shoppin
Reviewed by Thoroughly Ripped Off
in Zanesville, Ohio
November 26, 2019
I was shopping for a used car the end of October and put in my application for financing. The customer service I got on the phone was so poor and rude I complained and got the manager to help from there. He ran my credit through 1 company, Century National Bank because I had a history with them, but I was declined. The car I was trying to purchase from their buy here pay here lot cost $4,500 and they would not take $1000 down payment out of pocket, they wanted $2000. I declined and this concluded our business. It is now the end of november and in the last month I have now received FIVE(5) notices from various other credit companies that my credit has been ran through them on behalf of Dutro Ford. I did NOT agree to this, especially since your credit drops with every check! After the third one I contacted a manager and was told I signed the agreement for the credit check. I was hoping they would stop after that since they were NOT interested in helping me further, but today(Nov 26-a month plus after I went shopping) I received my 5th credit check. I am livid about the invasion of privacy and damage they are doing to my credit and I want to warn as many people as possible STAY AWAY FROM THIS SHADY BUSINESS!!!!
Poor service appointment
Reviewed by Curious George
in Roseville Ohio
September 21, 2019
Had a recall. Was told to have it there by 10 and it'd take 3 hours. Went back after 3 hours and the mechanic told me he just got the car and was only done with 1/4 of the job. Asked to talk to the service manager who was on the premises but never showed his face. I was to be back in Zanesville the next day so I asked to drive home something and bring it back the next day. None of the managers would let me do that so I told them to stop the job and I'd bring it back the next day. I did that and the car was finally finished. Never did see or hear from Jeff somebody, the service manager or anyone else for that matter. I will NEVER use Dutro again for sales or service since they are not true to their word nor do they try to work with the customer when they don't hold up their end of the deal.
Car Buying Experience
Reviewed by Robert and Wendy Doney
in Zanesville, OH
April 10, 2017
I just had to write about the experience my husband and I had at Dutro Ford Lincoln Nissan in Zanesville, OH. The individuals that we met at Dutro, Ryan Murphy and Mark Pulse, changed our mind about the car buying experience. Both individuals were concerned about us, that we find a car to our liking with no high pressure sales. All questions that we had were answered, and Ryan hunted to find that special car that my husband and I were looking for. When we found it, Mark, in financing, had the expertise to get the payment that we could afford. We were in and out in no time with a new car. Thank you, Dutro, for having people-friendly staff that cares for the customer.
