7955 Market Street
Youngstown, OH 44512

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Sales: 330-272-0025

Used Cars: 330-272-0025

Hours Toggle

Sales Department

Sun Closed
Mon 10:00am – 8:00pm
Tue 10:00am – 6:00pm
Wed 10:00am – 6:00pm
Thu 10:00am – 8:00pm
Fri 10:00am – 6:00pm
Sat 10:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 2:00pm

Reviews of #1 Cochran Ford Boardman

Overall Rating:

3.9 (out of 5)

89% recommend this dealer

169 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I had my car serviced and they did not fix my problem and

Reviewed by Jmontalvo1085June 27, 2023

I had my car serviced and they did not fix my problem and over charged me. Gave me back my car and same day car wouldn’t turn on had to have towed to another Ford dealership because I refused to take it back there. The next Ford dealership fixed the main issue on my car that Donnell Ford said they fixed. No one from management called me back on the overcharge , the fixing of repairs that was not fixed and they tried to tell me nothing was wrong which I have proof from the next dealership that the repair they said they did was not done. When I went back for the same issue they apparently fixed they refused to give me back the difference in what I was charged vs what they told me the repairs would cost. Which in fact I should have been refunded all my money as they didn’t even fix my cars problem. Donnell Ford in boardman is by far the worst of the worst when it comes to their service dept. They took absolutely no responsibility or ownership for the mistakes they made and made me feel as if I was a nuisance to get my issues resolved. And since they didn’t make it right I had to call Ford customer relations and complain. Do not take your car here for service . Absolutely horrible service and they will take you for your money and not fix a thing.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I appreciated the Concierge service!

Reviewed by Heather June 02, 2023

I appreciated the Concierge service! I came in for an oil change and tire rotation and appreciated the technicians letting me know additional service needs and repairing them the same day.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

Took longer than expected.

Reviewed by jdixnJune 02, 2023

Took longer than expected. Not too happy with the sell-up pitch for more services.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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