3230 S. County Rd 25a
Troy, OH 45373
Sales: 937-440-5201
Used Cars: 937-440-5201
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 5:00pm |
| Sat | 9:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 7:00am – 12:00am |
See all dealerships near Troy, OH that carry Ford
Overall Rating:
4.4 (out of 5)
84% recommend this dealer
117 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Sales guy I dealt with was tremendous.
Sales guy I dealt with was tremendous. Deal was great just didn't like the car as much as I thought after driving it. Just my preference. Car was good deal was good sales guy was good.
Dealer Response
Thank you for the kind words and for sharing your experience with us, Jeff. We're glad to hear you had a great experience with Daniel and that the deal met your expectations. We understand that sometimes a vehicle just doesn’t feel like the perfect fit, and we appreciate you giving it a try. We hope to help you find one that’s just right in the future!
Maximum rating = 5
This place is amazing, best customer service ever and a
This place is amazing, best customer service ever and a great selection of vehicles. Our salesman Justin is awesome. This dealership as a whole goes above and beyond. Best customer service ever received at a dealership. We drove from out of state with 4 kids under 12, everyone in that dealership was kind, helpful and polite. My kids were hugging and waving goodbye to everyone, you are treated like family. I was impressed and amazed at their excellent customer service. They definitely gained a lifetime customer, we love our new conversion van. When we are in the market for an everyday vehicle, we know where to go. I can't speak highly enough about this dealership, a week later my kids are still telling everyone about other salesmen there giving them Popsicles, the mechanics making funny faces at them through the service window making them giggle. Our van is beautiful, immaculate, more van than we imagined and look forward to making lasting memories vacationing around. Thank you all for everything.
Dealer Response
Thank you so much for this wonderful review! It truly warms our hearts to hear that your family had such a positive experience with us. We're thrilled that Justin and our entire team made your out-of-state trip worthwhile, and it sounds like your kids had as much fun as you did! We're honored to have earned your trust and loyalty, and we can't wait to help you with your next vehicle when the time comes. Enjoy making those lasting memories in your new conversion van, and thank you for choosing our dealership family!
Maximum rating = 5
Overall the dealerships and Joe Bauman Salesmen were
Overall the dealerships and Joe Bauman Salesmen were good. I went along to help my widow friend buy a car. We went to the Gm side but needed to work with the arbogast ford finance Mgr and that was xx. HE didn't listen only wanted to tell- I told him this was bull which further sent this south due to us having prearranged financing through Abby CU.- Then after waiting another 20 minutes we had Abby talk directly to John because they were not getting his email- oh a typo- more Bull. John even mentioned he was overworked because he was the only person doing financing- yes telling a customer that. WOW As a retired CEO who has bought over 30 cars in my lifetime- john is a reputation killer. I'll let the owner decide what to do about that. We liked Joe, the car & dealerships overall- pretty good deal but the interaction with John spoiled all of that. Maybe he had a bad day ' xx.
Dealer Response
Thank you for your feedback regarding your recent visit. We're glad to hear that Joe provided good service and that you were pleased with the vehicle and overall dealership experience. We sincerely apologize for the frustration you experienced in our finance department. The communication issues and delays with your pre-arranged financing from Abby Credit Union were unacceptable and do not reflect our standards of professional service. We are addressing these concerns immediately to ensure better experiences for all our customers going forward. We value your business and would welcome the opportunity to make this right. Please feel free to contact us directly if you'd like to discuss this further. Thank you for bringing this to our attention.
Maximum rating = 5
The foundation of Dave Arbogast Buick GMC Ford and Conversion Vehicles is based on one thing and one thing alone - offering outstanding customer service. It is for this reason the dealership has experienced continued growth and success.
From selling new and used vehicles to expanding with a specialty in conversion vans; to later adding divisions in RV's travel trailers fifth wheels and most recently Ford our growth and expansion has been astounding.
Mr. Arbogast attributes this success back to the core foundation established from the very beginning - delivering exceptional customer service.
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