3230 S. County Rd 25a
Troy, OH 45373
Sales: 937-440-5201
Used Cars: 937-440-5201
Sales Department
Sun | Closed |
Mon | 9:00am – 7:00pm |
Tue | 9:00am – 7:00pm |
Wed | 9:00am – 7:00pm |
Thu | 9:00am – 7:00pm |
Fri | 9:00am – 5:00pm |
Sat | 9:00am – 5:00pm |
Service Department
Sun | Closed |
Mon | 7:30am – 6:00pm |
Tue | 7:30am – 6:00pm |
Wed | 7:30am – 6:00pm |
Thu | 7:30am – 6:00pm |
Fri | 7:30am – 6:00pm |
Sat | 7:00am – 12:00am |
See all dealerships near Troy, OH that carry Ford
Overall Rating:
4.6 (out of 5)
85% recommend this dealer
113 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I had a truly frustrating experience with this dealership
I had a truly frustrating experience with this dealership that I feel compelled to share. I was in contact with Josh the day before my scheduled test drive and had everything confirmed for first thing the next morning. However, upon arriving on time, I was greeted with a delay—Josh showed up 20 minutes late because he had gone out to grab breakfast burritos for his team. Fine, things happen, but that’s just the beginning of the issues. Once Josh finally arrived, we were told that the car I was there to test drive had already been sold. The worst part? They knew the car was no longer available and never bothered to contact me to cancel or reschedule the test drive. My wife and I packed up our toddler and drove over an hour for absolutely nothing, which was a huge waste of our time and energy. It’s beyond frustrating when a dealership doesn’t take basic steps to respect your time, especially when you’ve already confirmed details. I would not recommend this place based on my experience.
Maximum rating = 5
I am very disappointed in the customer service.
I am very disappointed in the customer service. I bought a vehicle, a 21 Mazda on November the 7th, on December 2nd it had to be towed. The vehicle only had 27,500 Mi. On Friday the 6th of December when I was irritated that I had missed days of work because they were convinced that it was the key fob battery and they needed both key fobs to fix the problem. On Fri when I showed up at the dealership I was informed that I had been eligible for a loaner car, they were sorry they didn't think to mention that. After the Ford dealership could not figure out what the problem was because changing the batteries in the key fob did not fix it, it would start 20/25 times and show the same message. They sent it to a Mazda dealer. The Mazda mechanic could not replicate the issue of the car not starting when you put your foot on the brake and it telling you your foot was not on the break. So they also changed the batteries in the key fobs again and because it started a few times in a row for them they sent it back to ford. After much discussion and trying to get them to give me a different car of the same value... I was refused. I had driven that car about 500 miles. They believe that changing the battery in the 2 key fob six times solved the problem. The problem was it would start 25 times or so and then display the same message. Now that after starting it 25 times it has not displayed the message miraculously it must be fixed and changing the battery has solved the issue. If things were just that easy! It was returned to me today. Fingers crossed that it starts on the 30th time and I'm not stranded somewhere again! I was not asking for more than I paid for I was asking for a safe and reliable vehicle. In my opinion that is not good customer service. I will not purchase a car there again and plan on spreading my truth!
Maximum rating = 5
I had a great experience buying my first truck from
I had a great experience buying my first truck from Arbogast Ford. Dan Everett was great to work with and got me into the truck I wanted. I would highly recommend working with Dan and Arbogast Ford.
Maximum rating = 5
The foundation of Dave Arbogast Buick GMC Ford and Conversion Vehicles is based on one thing and one thing alone - offering outstanding customer service. It is for this reason the dealership has experienced continued growth and success.
From selling new and used vehicles to expanding with a specialty in conversion vans; to later adding divisions in RV's travel trailers fifth wheels and most recently Ford our growth and expansion has been astounding.
Mr. Arbogast attributes this success back to the core foundation established from the very beginning - delivering exceptional customer service.
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